Traveluro.com
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Traveluro booked my room on the wrong…
Traveluro booked my room on the wrong date and refused to correct it. When brought to their attention, which was immediately, they said they needed 24 to 48 hrs, to investigate and resolve. What do you mean investigate, resolve,(?)we were on the phone, change it to the right date from the start of the reservation.....It was the most f'ed up thing ever. I refused to get off the phone until they corrected it but they kept repeating the same mantra..."we need 24 - 48 hrs for the team that does that" and we'll put in a request right now. as soon as they respond we'll resolve this" "don't worry" The next day (24hr mark) same thing " we need 24 to 48 hrs.....so in other words they'll continually extend their 48 hr requirement. Why they didn't change it during the initial reservation I'll never know. I then demanded my money back and they have since avoided all further conversation. DONT USE THIS COMPANY, THEY WILL SCAM YOU