Review summary

Tradex Insurance Services has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Tradex, avoid

We have used Tradex for many years now, the service has always been adequate. This year however has been appalling, we were asked if we wnated to renew our policy which we did, they managed to change the policy WITHOUT informing us and the ONLY way we discovered this was there was an incident in Portugal, thank god we are going through the Portuguse system, because as I said without notifying us they managed to WITHDRAW the European portion of the insurance. Sadly my partner has dithered about changing to another company so the 14 dy cool off period is something we cannot get out of but just to warn anyone else our premiums are now £696.31 a month for a policy thats not worth the paper they cut down 50 trees to write it on

TJ
Worst insurer on the planet

Worst insurer on the planet. They have not responded to two years worth of communication.

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX USING PIB INSURANCE

I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX THOROUGH PIB INDURANCE. AFTER TAKING INSURANCE I BEEN ASKED SO MANY UNNECCESSARY QUESTIONES EVERY WEEK FOR ABOUT 4 WEEKS GIVING ME A LITTLE TIME TO REPLY. ON WEDNESDAY 28/05/205 I RECIVED A MAIL TO PROVIDE SOME MORE DOCUMENTS,6 READE INVOICE AND CARS LOG BOOKS PAGE 1-3 FOR CARS ON MID. FTER THAT MY INSURANCE WAS CANCELED WITHOUT DEMANDING ANY MORE DOCS. I EVEN PHONE TO TRADEXON 07/05/2025 TO CHECK IF THEY HAVE RECEIVED ALL PAPERS THEY DEMANDED OR THEY NEEDS ANYMORE INFORMATIOS OR DOCUMENTS AND I WAS TOLD TO CONTACT MY BROKER AND MY POLICY WAS CANCELLED ON 08/05/2035 WITH OUT ANY EXPLAINATION. IT AHS RUINED MY BUSINESS. AFTER CANCELATION OF MY TRADE INSURANCE FROM TRADEX NO ONE WANTS TO INSURE ME ANY MORE AND I CAN NOT RUN MY CAR TRADE BUSINESS WITHOUT TRADE INSURANCE. IT IS VERY UNFAIR. I WISH NO ONE GO THOROUGH THIS ORDEAL.

If I could give Them no stars I would

If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.

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All reviews

70 total • Write a review

Showing 1 - 10 of 66 reviews
c
4 out of 5 stars

New yo tradex

Good company

Date of experience: May 15, 2025

I
1 out of 5 stars

Been a genuine customer of tradex for 3…

Been a genuine customer of tradex for 3 years , but hiked my insurance by almost 20 percent , I found much cheaper quote and the first lady I spoke to on the phone wasn't even bothered or didn't even help to suggest if there is anyway to make the insurance cheaper. I called again and got through to a gentleman who actually did help and send forward the cheaper quote and they'll see if they can match it. Which they didn't. Tradex was charging me almost £1000 more then last year and £1500 more then the other company. I was a loyal customer I always paid my balance in full without monthly. I enjoyed being with tradex but there is no loyalty such a shame as I would rather have stayed with them. Happy for them to quote me again as my renewal is tomorrow and that lady was very rude over the phone.

Date of experience: May 12, 2025

JP
5 out of 5 stars

As I am not good with computer…

As I am not good with computer technology I struggle with forwarding the information you need, however your team are really helpful with this & I eventually get it done. Really good customer service, thank you.

Date of experience: May 9, 2025

SO
3 out of 5 stars

Better informed about insurance

It's ok as insurance, you need to know and inform yourself beforehand about how and what is required for insurance, you need to know what is required for insurance so that the insurer doesn't lie to you and make it higher, the insurance certificate came quickly in a week or so, otherwise everything is ok so far

Date of experience: May 8, 2025

KJ
1 out of 5 stars

Poor service

Poor service ! The highlighted written above changed everything with consistency .

Date of experience: April 24, 2025

C
1 out of 5 stars

Keep away from Tradex clegg Gifford Co ltd

Keep away from this company trading name Tradex and clegg Gifford Co Ltd. I have already submit my reasons when I review clegg Gifford Co Ltd .

Date of experience: April 17, 2025

RP
1 out of 5 stars

Does anyone actually work there

This years quote is over £500 more than last year.Tried to ring to discuss the increase but unable to get anyone to answer the phone Been trying several days now and waiting up to 20min ( tried several numbers) So as renewal date a few days away I tried another company and got through easily and far cheaper quote so Iv gone with them Sent email to Tradex and Clegg Gifford saying I'm cancelling but no reply as yet Tried ringing them again but again can't get through Richard

Date of experience: April 10, 2025

AB
1 out of 5 stars

What a worst company

What a worst company ! Customer service ! They looking to scam you ! Not to sell you insurance ! Don’t pay any deposit to them ! Because you won’t take it back .

Date of experience: March 25, 2025

PB
1 out of 5 stars

Don’t use them

Don’t use them , they laying they stolen my money !!!! Just after reporting my all claim they told me I’m not reporting 1 one another claim where I told them , I also have a recording with my proof . It’s looks like scam company ! Stay away

Date of experience: March 24, 2025

jn
1 out of 5 stars

Couldn’t get an renewal quote after I…

Couldn’t get an renewal quote after I gave all information required got put on two 7 day extensions at my cost just kept getting told to wait which put my business in jeopardy eventually got a renewal at an extortion rate which I had no choice to pay .

Date of experience: March 21, 2025

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