Trade Republic is a financial technology company that provides a streamlined platform for investing, spending, and banking. The company enables users to invest in a variety of financial instruments with minimal fees, starting with investments as low as 1 €. Trade Republic also offers a subscription-free card that allows customers to spend their funds while earning a 1% Saveback on their purchases. Targeted primarily at individual investors and consumers seeking straightforward financial services, Trade Republic aims to simplify the investment process and enhance financial literacy. By offering competitive interest rates on cash deposits, the company positions itself as an attractive option for users looking to maximize their savings while engaging in easy and safe investment practices.
Trade Republic receives overwhelmingly negative feedback from users, with many expressing frustration over the lack of customer support and communication. Reviewers frequently mention that the customer service is virtually non-existent, relying heavily on chatbots and offering no human assistance for urgent issues.
While some users appreciate the app's interface and find it easy to navigate, they often criticize the slow processing of transactions and the difficulty in accessing their accounts. Complaints about unexpected charges and problems with withdrawing funds are common, leading to a sense of distrust among consumers. Although a few reviews highlight the platform's simplicity and ease of use, these positives are overshadowed by the significant issues reported.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Semplice da utilizzare e molto economico L’app è molto basica ma sufficiente per chi non deve fare altro oltre gli i...”
“Das ist die schlechteste Option für ein Kinderdepot, man bekommt ständig Nachrichten zu Schritten, die bereits abgesc...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.9 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Trade Republic is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.4).
60 reviews of Trade Republic. Filter by what matters to you.
The interface is nice, but the lack of customer support is a dealbreaker for a service like this. Basic transfers are extremely slow, and there’s no way to get updates on the status of your account. I would recommend using a more reliable platform, especially for larger investments.
Ich bin 𝔽𝕒𝕤𝕥 𝕘𝕒𝕚𝕟 𝟘𝕣𝕘 sehr dankbar. Sie waren transparent, mitfühlend und effektiv bei der Bewältigung eines Online-Betrugs. Ich kann sie jedem wärmstens empfehlen, der mit Finanzbetrug konfrontiert ist.
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Used it for 3 years because it is easy and cheap. But the support is basically not existing. Sometimes orders will just not go through. So only buy with limit price. Recently I tried to recharge my account and it was just not possible. So I contacted the support and as an answer they invalidated my Visa card that paid 50 bugs for. No explanation. Better stay with scalable capital. They are also as cheap and shady as TR but at least the support Acts more like they want to help.
Todo bien hasta que tienes algun problema, solo tienen un telefono en caso de perdida de tarjeta y te atiende un contestador, por e-mail te responden un correo automatico diciendote que la única via de comunicacion es el Chat de la aplicación movil, y si no puedes entrar a la app como era mi caso, estas vendida. Pero es que además el chat de la app, no es mas que un Chatbot, osea otra máquina. La atencion al cliente es pésima. Estoy pensando en cerrar mi cuenta porque me siento muy desprotegida y poco atendida en este aspecto y cuando se tratan de tus ahorros, no te apetece estar tratando con máquinas.
Eigentlich eine gute App. Aber schlechter Service, weil kaum erreichbar. Und ein großes Problem sind die trades. Beispiel: Ich kaufe bei 32,50€ eine Aktie oder ETF aber der Trade wird mir angezeigt als 33,06€, obwohl das faktisch unmöglich ist.
App gesperrt und was nun. Meine App war eine Zeit lang gesperrt, da ich ein Update vornehmen sollte. Dieses konnte ich aber nicht ausführen, da ich keinen Zugang zum deutschen App-Store hatte. Es gab keinen Weg um an mein Depot zukommen. Der Support von TR war nicht erreichbar. Man sollte über das App-Hilfscentrum gehen. Dies war aber nicht möglich, da wie gesagt die App gesperrt war. Es war zum verzweifeln. TR war überhaupt nicht erreichbar! Das ist unterirdisch. Depot gesperrt und Hilfe nicht erreichbar, wenn dringend erforderlich. Das ist das allerletzte! Die Frage ist doch, wieso kann man den Support nicht über die Webseite erreichen, falls nötig? Ihr solltet international erreichbar sein! Egal in welchem App-Store man gerade festhängt.
Trade Republic is a financial technology company that provides a streamlined platform for investing, spending, and banking. The company enables users to invest in a variety of financial instruments with minimal fees, starting with investments as low as 1 €. Trade Republic also offers a subscription-free card that allows customers to spend their funds while earning a 1% Saveback on their purchases. Targeted primarily at individual investors and consumers seeking straightforward financial services, Trade Republic aims to simplify the investment process and enhance financial literacy. By offering competitive interest rates on cash deposits, the company positions itself as an attractive option for users looking to maximize their savings while engaging in easy and safe investment practices.
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