Enough is Enough
Well, this is my 4th review! I have finally had enough of being ignored and filed a complaint with the Better Business Bureau.

Top Medical Mobility Inc specializes in providing high-quality home care medical equipment and mobility aids. The company offers a range of products designed to enhance the quality of life for individuals with mobility challenges, including seniors and those recovering from surgery or injury. Customers can expect to find various items such as wheelchairs, walkers, and other assistive devices tailored to meet their specific needs. The website, www.topmedicalmobility.com, features an extensive selection of products available for purchase, often accompanied by discounts and cashback rewards. Additionally, Top Medical Mobility Inc prioritizes customer service, offering 24/7 support to assist customers with inquiries and product selection. This commitment to quality and customer satisfaction positions the company as a reliable source for home care medical equipment.
Top Medical Mobility Inc receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products like wheelchairs and patient transfer chairs, highlighting their comfort, ease of assembly, and effective design.
Customers also commend the helpfulness and patience of staff members, particularly in facilitating purchases and addressing specific needs. However, a notable number of complaints center around poor customer service, with several individuals reporting unresponsive communication when seeking refunds or assistance with defective products. Issues with the website and product quality are also mentioned, leading to dissatisfaction among some consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 3.7 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“This patient transfer chair arrived quick and was easy to set up”
“WORST CUSTOMER SERVICE EVER”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.4 out of 5 (fair) | — | 11 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 |
Bottom line: Top Medical Mobility Inc is #4 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 3.4).
11 reviews of Top Medical Mobility Inc. Filter by what matters to you.
Over a year ago
Well, this is my 4th review! I have finally had enough of being ignored and filed a complaint with the Better Business Bureau.
Over a year ago
I’m really disappointed with Top Medical Mobility. The product I ordered had multiple defects and didn’t work properly from the start. I reached out to their customer service, but they were not helpfu... See more
Over a year ago
I am grateful to Rafi and Renata. I needed to get an electric lift device and they have been very helpful with all of the back and forth. thanks for the patience and true care to us. it arrived well p... See more
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 36% are 1–2★.
Well, this is my 4th review! I have finally had enough of being ignored and filed a complaint with the Better Business Bureau.
WORST CUSTOMER SERVICE EVER! THEY SIMPLY IGNORE YOU IF THEY DON'T WANT TO ADDRESS THE ISSUE. I HAVE BEEN TRYING TO GET A PROMISED REFUND FOR WEEKS! NO ONE ANSWERS YOUR EMAILS, CHAT IS USELESS, PHONE ALWAYS BUSY, NO CALL BACKS. DON'T BOTHER WITH THIS COMPANY!
I’m really disappointed with Top Medical Mobility. The product I ordered had multiple defects and didn’t work properly from the start. I reached out to their customer service, but they were not helpful at all, and I got nowhere. It’s really frustrating to spend money on something that’s supposed to help, only to end up with a faulty product and poor support. Honestly, I wouldn't recommend buying from this company—save yourself the headache.
I am grateful to Rafi and Renata. I needed to get an electric lift device and they have been very helpful with all of the back and forth. thanks for the patience and true care to us. it arrived well packaged and works amazingly exactly for what we needed. again I am very grateful for everything.
This website is a rip-off. I bought a product, and it's defective. The company or owner won’t give me a refund, and they are very unprofessional. The product doesn’t work and is of poor quality. I recommend looking for another website. I have had a very bad experience with this website, and it should be reported to the authorities for scamming.
Purchased a hospital bed for my mother staying with us and we were also looking for a very specific mattress and I greatly appreciate all of their time and patience and clear guidance etc. Thanks for all we will remember you
They were very helpful throughout the entire purchase. This patient transfer chair arrived quick and was easy to set up. It’s good quality and made transferring my dad a ease.
I had an excellent experience purchasing a wheelchair from Top Medical Mobility. The wheelchair itself is of outstanding quality – comfortable, easy to maneuver, and built to last. I'm extremely satisfied with my purchase and would highly recommend Top Medical Mobility to anyone in search of a reliable wheelchair.
Bought a walker from Top Medical Mobility, and it's both sleek and practical. Easy to assemble, smooth wheels, and a comfy seat. Lightweight but durable. Love the modern design – makes using a walker feel less conspicuous. Highly satisfied!
Top Medical Mobility exceeded my expectations with their wheelchair. It's not only practical but also aesthetically pleasing. The assembly was a breeze, and the chair offers great support and flexibility. A fantastic investment for enhanced mobility
I recently purchased a patient lift from Top Medical Mobility, and it has truly been a game-changer for my family. The ordering process was seamless, and the lift arrived promptly. The assembly instructions were clear and straightforward, making it easy to set up.
Top Medical Mobility Inc specializes in providing high-quality home care medical equipment and mobility aids. The company offers a range of products designed to enhance the quality of life for individuals with mobility challenges, including seniors and those recovering from surgery or injury. Customers can expect to find various items such as wheelchairs, walkers, and other assistive devices tailored to meet their specific needs. The website, www.topmedicalmobility.com, features an extensive selection of products available for purchase, often accompanied by discounts and cashback rewards. Additionally, Top Medical Mobility Inc prioritizes customer service, offering 24/7 support to assist customers with inquiries and product selection. This commitment to quality and customer satisfaction positions the company as a reliable source for home care medical equipment.
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