Review summary

Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

I ordered an item on a Sunday and it…

I ordered an item on a Sunday and it was delivered on Monday! Very impressed.

Perfection!

Got what I needed quickly and easily. Very friendly service, which adds to the great experience.

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All reviews

1,000 total β€’ Write a review

Showing 311 - 320 of 996 reviews
AS
3 out of 5 stars

The service was very good

The service was very good, the only let down is the lack of stock on a lot of items.

Date of experience: July 7, 2025

Hr
5 out of 5 stars

the staff at boths branches exellant…

the staff at boths branches exellant very helpful

Date of experience: July 7, 2025

MH
5 out of 5 stars

Always print and helpful

Always print and helpful

Date of experience: July 7, 2025

R

Rob

US

5 out of 5 stars

Very helpful

Very helpful, able to deal with my queries and got my products really quickly. I have always had a positive experience at this branch - great team πŸ‘πŸ»

Date of experience: July 7, 2025

FV
4 out of 5 stars

Don’t buy plastic thread version

Easy to order and pick up probably wish they didn’t offer this product as plastic threads easily damage and so would be better to only stock the alternative as less likely to damage on fitting

Date of experience: July 7, 2025

JW
5 out of 5 stars

Very helpful staff and friendly…

Very helpful staff and friendly couldn't do enough to help

Date of experience: July 7, 2025

CF
5 out of 5 stars

Best available price

Best available price. Very easy click and collect

Date of experience: July 7, 2025

G
5 out of 5 stars

The staff are very friendly and the…

The staff are very friendly and the order was completed quickly

Date of experience: July 7, 2025

HM
1 out of 5 stars

I experienced rude service from Mr Henry

I experienced rude service from Mr. Steve R. Otherwise everything is not bad.

Date of experience: July 7, 2025

GA
1 out of 5 stars

Service was terrible

Service was terrible. Waited to be served for ages, only one person in front of me already being served. Two or three staff were walking around but wouldn't even make eye contact with me. When I was eventually served by one of these staff, they couldn't be bothered to smile or even look remotely happy.

Date of experience: July 7, 2025

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