Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 151 - 160 of 996 reviews
ME
Quick and simple,ordered online picked…
Quick and simple,ordered online picked up within the hour,staff very polite and friendly,great all round sevice.
Date of experience: July 8, 2025
WB
I placed an order..Friday 4th July
I placed an order.. and I told the assistant that my address has changed… he rightly stated that I would have to change the address on-line. I said ok. And as 2 x Products were not in stock.. I said that I would uplift them on Monday. Later on the day I got a message from Royal Mail.. saying my Products were being delivered to my Old Address..!!! I tried contacting Tool Station… (to Amend the Delivery address)..but no answer.! So I drove 8 miles to the Branch.. The (same) assistant was very Grumpy..!! when I asked if the branch had a direct Phone 📞 He said why would he want to Listen to what the Public have to say.!! I asked him Why my Products were being delivered to my Old Address..? When I told him that I would uplift them in the Branch.? His answer was.. well you will have to wait outside your old house for the Postman.. I then asked for the Order to be Cancelled.. He said that he could not cancel Till that Order was Delivered And that I would not get the Products till Thursday (not Next day).! An Absolutely Shameful way to deal with Any Customer. I went back again today.. and dealt with another assistant.. who was genuinely nice. Whereas the Grumpy Person.. just drew me a Dirty Look.!! Willie Burns
Date of experience: July 8, 2025
Mm
Online ordering was very easy
Online ordering was very easy Competitive prices. Good system for collecting orders
Date of experience: July 8, 2025
MJ
Fast service
Walked in and found the item I wanted. I copied the number down, ordered at the counter waited 30 seconds for the item to arrive, paid and left a very happy person. Brilliant experience.
Date of experience: July 8, 2025
PH
Paul H
US
Excellent service
Excellent service, ordered the required item online and received an message when it was ready for collection ( only a few minutes between the two). Collection was quick and easy, just gave my name and the item was retrieved and passed to me.
Date of experience: July 8, 2025
SK
What can I say but what a welcoming…
What can I say but what a welcoming fabulous service Mark and Liam gave me tonight. After cycling 2 miles to beat the 8pm closing time and just making it I felt like their first and only customer!!! The two lads are a credit to toolstation and are flying the flag high for the company!! Thank you gentlemen Simon Kerr
Date of experience: July 8, 2025
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