Tide field agent Obum visited and…
Tide field agent Obum visited and helped order my POS. I appreciate the service.

Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
Tide receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently mention the excellent service provided by representatives like Tanisha Singh and Yesmeen, highlighting their polite and knowledgeable assistance in setting up accounts and resolving issues.
Consumers appreciate the smooth onboarding process and the user-friendly app, which makes managing business finances easier. However, some complaints arise regarding cash withdrawal and deposit issues, indicating that there are areas for improvement in account management. Despite these concerns, the overall sentiment remains highly favorable, with many customers expressing satisfaction with their banking experience at Tide.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very informative and helpful support from Tanisha Singh at Tide today”
“So bed experience Tried to set up account for 2 weeks Nothing, just west my time With Company House took just few hou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Tide is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Tide. Filter by what matters to you.
Tide field agent Obum visited and helped order my POS. I appreciate the service.
Very good and reliable to bank with any time
Tide is a great banking app and purely thinks of there customers
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Excellent customer service from Pan. Quick call and to the point without wasting any time. Thank you.
Superb service so far, very easy process
Took 3 days for mine transaction to appear in the account
If it was available I would give this "bank" a negative star. Holding legitimate payments without notifying us Asking personal questions about remitters that I would have no way of knowing. Payment receipts taking in excess of 7 working day "Customer service" is utterly useless
Chris sorted out my problems super fast. Perfect service
Very professional
Well, I must Say that I found Maya very helpful as She gave a listening ear to all I had to Share and with great Patience. She has been a great Asset to the Com
Thank you for resolving my problem.
Yesmeen was absolutely amazing, she has set up my second Tide business account & told about the Snart plan & I want to try it also TCR. Thank you
Awesome service
Got my business account opened recently. Obum visited my stall and helped set up our POS. We deal on Afro-Caribean foods and its been good with Tide
Spent 7 hours on the online chat to trying to sort an issue out. My client tried to pay via Natwest Credit Card 3 times and each time Tide couldn't' collect money so the pinged back to the customer. Tide's response after 7 hours was ask the customer to pay with another card or transfer you the money. I regret opening an account with these clowns when I started my business. I would advise anyone else to bank with an actual high street bank who can handle basic business transactions. If they spent more time actually behaving like a bank rather than trying to sell a load of bad add-ons daily, they'd likely be more competent. I'm disgusted at Tide's customer service, it is an absolute joke. Absolute set of clowns.
Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
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