I am happy so far
I am happy so far. Not a big issue a part for cash withdrawal and deposit.

Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
Tide receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently mention the excellent service provided by representatives like Tanisha Singh and Yesmeen, highlighting their polite and knowledgeable assistance in setting up accounts and resolving issues.
Consumers appreciate the smooth onboarding process and the user-friendly app, which makes managing business finances easier. However, some complaints arise regarding cash withdrawal and deposit issues, indicating that there are areas for improvement in account management. Despite these concerns, the overall sentiment remains highly favorable, with many customers expressing satisfaction with their banking experience at Tide.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very informative and helpful support from Tanisha Singh at Tide today”
“So bed experience Tried to set up account for 2 weeks Nothing, just west my time With Company House took just few hou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Tide is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Tide. Filter by what matters to you.
Over a year ago
I am happy so far. Not a big issue a part for cash withdrawal and deposit.
Over a year ago
Very informative and helpful support from Tanisha Singh at Tide today. A very pleasant telephone manner and highly efficient communication skills. Much appreciated.
Over a year ago
For once someone ( Dhananjay) was able to help me resolve a problem
Over a year ago
I spoke to Aiden Jones about ordering another expense card for my team,I found him helpful polite and knowledgeable, also patient as im not very tech minded, Thank you Aiden for your help.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am happy so far. Not a big issue a part for cash withdrawal and deposit.
Very informative and helpful support from Tanisha Singh at Tide today. A very pleasant telephone manner and highly efficient communication skills. Much appreciated.
For once someone ( Dhananjay) was able to help me resolve a problem
I spoke to Aiden Jones about ordering another expense card for my team,I found him helpful polite and knowledgeable, also patient as im not very tech minded, Thank you Aiden for your help.
Unexpected call to help me set up pay machine Also set up savings account Very helpful
Vinnie was very helpful with helping in coming the business account, he was clear and concise.
I’ve only just opened a business account with tide however the customer service I’ve experienced was very polite and welcoming
Nice and truly forthcoming customer service.
Really helpful in every stage
Easy to setup
Yesmeen was absolutely amazing, she helped with your Tide Account and also spoke about the Tide card reader to me. Very good and happy service
Great experience
Tide provide a great banking experience for small and growing businesses. They understand the difficulties encountered by small business owners and help in many ways to assist in growth by seeking knowledge of the way a business operates in an unobtrusive manner.
Aleksander Atanasov is a credit to Tide clearly explained all my options and enticed my to try the accounting admin feature which looks helpful at a cursory glance
Thanks to Aidan Jones
Very smooth transition from Santander, very good app
Awesome bank, very customer focused
Yesmeen was really helpful, Service was perfect, she helped me setup my Tide account. Thank you.
Tide appear to be a decent professional operation, who are bending over backwards to welcome you as a new customer with many free trial incentives. They are proactive in their approach in marketing their services to me. It's early days as yet, as I have only just joined them. But so far everything seems very promising.
Yesmeen was good! She took her time to guide me and helped me setup my business account. Thank you service was good.
Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
This profile hasn't been claimed by the business owner.