Customer service very slow
Customer service very slow. I’m 3 days in and still waiting for someone to get back to me. How long will it take? Any guesses?

Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
Tide receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently mention the excellent service provided by representatives like Tanisha Singh and Yesmeen, highlighting their polite and knowledgeable assistance in setting up accounts and resolving issues.
Consumers appreciate the smooth onboarding process and the user-friendly app, which makes managing business finances easier. However, some complaints arise regarding cash withdrawal and deposit issues, indicating that there are areas for improvement in account management. Despite these concerns, the overall sentiment remains highly favorable, with many customers expressing satisfaction with their banking experience at Tide.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very informative and helpful support from Tanisha Singh at Tide today”
“So bed experience Tried to set up account for 2 weeks Nothing, just west my time With Company House took just few hou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Tide is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Tide. Filter by what matters to you.
Customer service very slow. I’m 3 days in and still waiting for someone to get back to me. How long will it take? Any guesses?
I am trying to understand how to use Tide for its cardless payments when I am at an event and people pay. I tried testing it, and it of course it failed--yet no one at Tide to contact for assistance?
Took 3 days for mine transaction to appear in the account
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Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
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