Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
HH
Good experience overall
I wish I could give 5star review due to very polite and nice experience with the estate agents, big thanks to Aun Shah (otherwise this would have been 1 star), but at the end of our 2.5 years tenancy the landlord tried to charge us more than half of our deposit despite leaving the flat in better condition than when we first saw it. So for anyone reading this, make sure you take loads of pictures prior to moving in, in case you need to show proof at the end of your tenancy. Overall, good experience despite the hiccup at the end. The agency has automated online portal to report issues etc, most of which are resolved quick. If I ever need to rent again, I would use Thornley Groves services, but yet again - take loads of photos of the place before you move in, learn from my mistakes.. :)
Date of experience: March 25, 2025
ME
Fantastic Service from Karen and the Team at Thorley Grove
I had a fantastic experience with Karen and the team at Thorley Grove. They were polite, knowledgeable, and professional throughout the entire process. Communication was great from start to finish, and they guided me every step of the way. Thank you so much for helping me find a property to rent — I couldn’t have done it without you!
Date of experience: March 25, 2025
LH
Professional and knowledgeable.
Having Thorley Groves, Altrincham market my house is the best decision I had made. Colette, Chris and James have kept me informed throughout. They are always professional, helpful and pleasant. I highly recommend this company.
Date of experience: March 25, 2025
BM
Karen was really professional
Karen was very warm and professional at viewing. Thank you.
Date of experience: March 25, 2025
c
customer
US
Very Professional
We had a great experience with Akash Aponsu of Thornley Groves Estate Agent. We have leased a property with them since 2018. Mr. Aponsu has always been very professional in working with us and answering any questions or concerns we might have. We appreciate knowing we can call about any issue and he will be quick in responding and help.
Date of experience: March 25, 2025
WJ
Had a viewing in Monton with Kelly…
Had a viewing in Monton with Kelly McDermott. Very helpful and friendly. Answered all my questions.
Date of experience: March 25, 2025
J
JM
US
Outstanding Support and Assistance
Amanda's service has always been outstanding, ensuring that our rental experience goes smoothly and stress-free. We are very grateful for her thorough assistance and the care she shows in addressing all our needs. Her professionalism and friendly approach have greatly enhanced our satisfaction with the property.
Date of experience: March 19, 2025
BT
By far the WORST letting agency
By far the WORST letting and rental management agency I've ever had the displeasure to rent with. Terrible management of the property throughout my one year rental, when they never addressed any of the issues, my boiler was broken for around 5 months, and now they're holding my deposit hostage more than 6 weeks after tenancy end. Furthermore, they're trying to add on maintenance costs of the current tenants that weren't in our checkout report. If I could leave 0 stars I would.
Date of experience: March 19, 2025
N:
Completely at ease
I attended a viewing today with Kelly McDermott at a lovely property in Swinton (which we are hoping we get) from the moment Kelly answered the door I felt very much at ease, she was so friendly, bubbly, chatty and made the experience so nice for me! We had such a good chat while she was showing me the house, answered all my questions! I left feeling really positive, if we don’t get this house, I have no reservations about using Thornley Groves in Monton for figure viewings (should they be the estate agents in charge) Thanks Kelly :)
Date of experience: March 18, 2025
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