Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
Useful
Share
4.1
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Useful
Share
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Useful
Share
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
N
Completed a sale recently which was…
Completed a sale recently which was ongoing for long time due to some issues, Vickie from sale branch has been reassuring things in timely manner and made this sale go through smoothly. Thanks Vickie for all your help and support, will definitely use Thornley Groves for future projects.
Useful
Share
JS
This company is an absolute disgrace
This company is an absolute disgrace. Stay way clear. My daughter moved into her Manchester property with two other tenants in August 2022 and soon found out that her key fob didn't work. It is now mid-November, and she still doesn't have a working key fob to get into the property (neither does one of the other tenants). All of her share of rent and utilities are paid to date, but she still can't get into the property. Thornley Grove's communication skills regarding this matter are shocking, whether email or telephone we never get a response. Now they're harassing us for extra rent and utilities, as the other tenant who doesn't have a key fob is now refusing to pay her share. Save your money and go elsewhere if I was you.
Useful
Share
C
Thumbs up for Amanda!
Great service provided by Amanda from the Fallowfield branch. A few things needed fixing/replacing in the flat and she went out of her way to help us getting things sorted within a reasonable timeframe — she was the one speaking with the landlord on our behalf and arranging all the repairs.
Useful
Share
F
As a landlord
As a landlord, I'm very disappointed and dissatisfied with the service provided. It's almost impossible to contact their agents and staff. I have an ongoing issue with flooring in my rented house which they manage and I cannot speak to someone to sort out the problem. They took over from Homes4u and just as bad.
Useful
Share
ES
The most incompetent letting agents…
The most incompetent letting agents imaginable. They left us with no boiler - no heating or hot water - for over 3 months. No updates about repairs, our property manager did not even answer emails or the phone to us. Then our ceiling fell down. Over 2 months later and plasterboard is still falling. Our kitchen is unusable and unsafe - "not an issue" they say. Water is dripping down our walls due to a roof leak. We reported this 3 months ago - still not fixed! Our water is not shut off due to the leak and ceiling collapse. How much compensation are they offering? £250. £250 back when we have paid £3000 in rent on a house which is UNSAFE and UNINHABITABLE. Our landlords had no clue that the ceiling had collapsed. They were horrified when they come round to see the house. They are obviously moving to a new letting agent. Do not rent with these people! They will leave you in an unsafe house for 6 months and offer you £250 for the "inconvenience". The council is investigating and their next step is forcing Thornley Groves to repair the house as they clearly are incapable. Edit after their response to this review: we have already complained to that exact email - after 2 months of being dismissed, we had our final offer of £250 and shut down any further communication.
Useful
Share
c
I spoke with Liam Pope who was able to…
I spoke with Liam Pope who was able to provide me with some excellent local market knowledge regarding my first buy to let investment as to where to look and what rental income and yield to expect and aim for. This information has been invaluable and I would highly recommend speaking with Thornley Groves to help find your first buy to let investment and guide you throughout the process!
Useful
Share
MM
Kelly was fab and very attentive to…
Kelly was fab and very attentive to finding what we needed
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.