Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 841 - 850 of 996 reviews
C
Unprofessional and incompetent company
Unprofessional and incompetent company. They are only interested in your money and even if you are a good tenant they will kick you out with a section 21 notice to increase the rent and get an other tenant. This company has caused me a lot of stress and anxiety, they have been harassing me for a rent that was already paid and they are now asking me for more money to clean an apartment that I left absolutely clean. Don’t rent an apartment with them they are the worse in Manchester. They have no soul whatsoever and they will harass you even if they are wrong. This people are the worst company I have ever dealt with. They should be ashamed of theirselves for kicking people out their houses with this financial crisis and this cold. Especially Katie and Gabriel.
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ER
The blind led by clowns
Biggest donkeys going, please ignore bot reviews, I’ve used TG for a couple of years, the staff could do with dealing more in competency instead of passive aggressiveness, to get them to do anything you basically have to force legal action. The company is a joke from the top down and I feel so so sorry for tenants who have to deal with these clowns. I thought the landlords would be the problem but these guys are worse. Shannon In particular throws a massive fit anytime you ask her to do her job. Can’t wait for the generic response sorry you’ve had a bad experience, contact our customer complaint team etc
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NM
Kelly was great
Kelly was great, knew all information and was able to answer all questions. Very warm, friendly and welcoming.
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L
As a landlord the service is non…
As a landlord the service is non existent. Unable to contact anyone at office, phones never answered, emails rarely responded too. Move your business elsewhere. The company incapable of dealing with anything that doesn’t run smoothly. Now had the standard reply after this review of contact our customer service team, funny thing is I have already done that and received no reply. Just confirmed your incompetence
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JY
Thank you, Karen!
Karen was a charming and amiable guide during the viewing and answered my many questions to the best of her ability. It was a thoroughly pleasant experience amidst a great deal of viewings in a short space of time, thank you!
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JC
Can thoroughly recommend.
I have used Thorney Groves for 5 years and have found them very helpful and prompt with payment. Currently I have Michael as my contact. He has been amazingly quick in replying to my questions and always upbeat. Thank you, especially Michael.
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JL
Kelly McDermott from the Morton Office…
Kelly McDermott from the Morton Office was very helpful and professional. She makes searching for a house a less stressful and more enjoyable experience, with lots of helpful advice!
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