Thornley Groves Estate Agents
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The most incompetent letting agents…
The most incompetent letting agents imaginable. They left us with no boiler - no heating or hot water - for over 3 months. No updates about repairs, our property manager did not even answer emails or the phone to us. Then our ceiling fell down. Over 2 months later and plasterboard is still falling. Our kitchen is unusable and unsafe - "not an issue" they say. Water is dripping down our walls due to a roof leak. We reported this 3 months ago - still not fixed! Our water is not shut off due to the leak and ceiling collapse. How much compensation are they offering? £250. £250 back when we have paid £3000 in rent on a house which is UNSAFE and UNINHABITABLE. Our landlords had no clue that the ceiling had collapsed. They were horrified when they come round to see the house. They are obviously moving to a new letting agent. Do not rent with these people! They will leave you in an unsafe house for 6 months and offer you £250 for the "inconvenience". The council is investigating and their next step is forcing Thornley Groves to repair the house as they clearly are incapable. Edit after their response to this review: we have already complained to that exact email - after 2 months of being dismissed, we had our final offer of £250 and shut down any further communication.