Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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www.thornleygroves.co.ukAll reviews
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Showing 831 - 840 of 996 reviews
MA
Wish to Thank Melissa Smith
Wish to Thank Melissa Smith, Letting consultant Altrincham branch for the brilliant support & communication throughout the whole process in finding us a new tenant.
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K
Ridiculous company
I don’t even know where to start. We didn’t have heat for the first 3 days we moved in (very illegal) and the company did not make this a priority. Not having heat in November is absolutely unacceptable. The apartment was not cleaned and stuff was left in the apartment by previous tenants. Trying to get ahold of anyone at the agency has been almost impossible. It takes 3-4 emails before anyone responds.
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SH
Fantastic service from start to finish…
Fantastic service from start to finish from Vickie and Carolyne. Thornley Groves were more than happy to work flexibly to meet our requirements. Quality of photos was excellent. Vickie worked with us throughout a complicated sale and was always extremely helpful, responsive, diligent and proactive in chasing up information and getting the best outcomes. We would highly recommend Thornley Groves Sale.
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MP
Thornley Groves sale branch
Very professional service Vickie went above and beyond iam happy to recommend the team in sale friendly staff would definitely use them again
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TR
Read the small print
Pages into our assured shorthold tenancy agreement it states that giving notice before the end of our contract we are liable to pay 2 months' rent plus some sort of dreamt up landlord fee of £700+ This is after renegotiating our tenancy increase of 60%, (£850 to £1400) down to £1000 back in April. Happy and relived to not be paying £400 extra pcm but of course we are stumped with this! Did Michael the landlord know of this proposed rise? Not only are tenants misrepresented but landlords also by scheming middlemen. It doesn't end there. Can you get Akash Aponsu on the end of a phone? Thorny Graves hides behind a pathetic online messaging system to log faults. Replacement of the broken washing machine took 8 weeks. A faulty light took 6 weeks to fix. Electrician was sent to the wrong address too. Queue templated 1 star reply from TG...
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KA
Sophie was very helpful
Sophie was very helpful when helping us look for a new home for our 3rd year at university. She went through every detail with us to ensure it was all explained properly, and made the whole process so much easier.
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JH
Great Communication
Our washing machine broke so had to log the issue through the portal and Leigh was always on hand to assist and provide updates on when we could expect the replacement. She even followed up after install to make sure it was all working properly. Thanks for the clear communication throughout!
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WL
Awful Company
I've been a tenant at my rented property for near 10yrs. It has changed hands several times since then, most recently from Herwald to Thornley Groves. Herwald was amazing, always on hand to help, and offers a quick service when needed. Thornley Groves however seem to be the opposite. My daughters bedroom has a leak, which has ruined the ceiling, and despite my best efforts to reach TG, this remains unresolved for several months. I am now also without a working shower for near two weeks. They never answer the phone and I have only received one call back following several voicemails. The agent who did call back seemed disinterested and his tone suggested, speaking with me was a chore. Really unhappy with the service. I'll be leaving regular negative reviews until this is resolved.
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