Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
HI
If you own an apartment, Dont use them
I was trying to purchase an apartment through one the agents at Thornley Groves "Mr. Stuart Daniels". He was extermly non-committed, rarely responded to his messages, always made promises he didnt meet. I'm a owner, and I will definitely never ask Stuart to handle my case. Im sure the company is a good one, but Stuart Daniels is unfortuantely, the worse agent I've ever worked with.
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A
The agents have always sorted out what…
The agents have always sorted out what has been needed to the best of their abilities and as quickly as they actually can. Aun in particular really helped us out towards the end of our tenancy with any issues and especially with our exit of the property. Aun gets 5 stars. 4 stars is due to sometimes having to wait a while for important emails and responses etc. plus the staff turnover during some issues made things take a while over the 18 months that we were there. All in all very good!
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bc
Disgusting
Extremely Disappointed - Avoid at All Costs! I am thoroughly frustrated with Thronly Grove Estate Agents, particularly dealing with Mia Hanlon. I rented Apartment 26 at Ellersile Court in Fallowfield, and my experience has been nothing short of a nightmare. Mia Hanlon has made false accusations of property damage, which is completely untrue, and despite repeated promises, I have yet to receive my £1,326 deposit back. I was assured that my deposit would be returned by the 1st week of January 2025, but it’s now far past that date, and I am still waiting. Mia’s unprofessionalism and dishonesty have left me feeling scammed and helpless. If you value your time and money, I highly recommend avoiding this estate agent and this property altogether. One star is too generous.
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IE
Thank you Chris and Natasha
I would like to express my sincere thanks to Natasha and Chris from Thornley Groves estate agents in Manchester, for the amazing help and assistance they gave to me in the sale of my property. From the moment I made initial contact with Chris and Natasha, I was imbued with a sense of calm and assurance that my property would be sold. Within a week of my property going on the market a sale was agreed at a very competitive price. The communication from Natasha and Chris was always on point and they always addressed my issues and concerns with kindness, understanding and in a very professional manner. They made everything smooth and seamless from start to finish. Many thanks once again to Natasha and Chris.
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HL
Had a viewing with Kelly this morning…
Had a viewing with Kelly this morning and she was so lovely, friendly and helpful. Thanks so much Kelly!
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c
Great experience
Clare took charge of all of the correspondence with the buyer’s solicitor and mine. She asked all of the right questions, pushed when things needing pushing, and was super helpful making herself available when extra visits/ checks were needed at the house. She was an asset to the sale, and well worth the fee.
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ND
Excellent Representative for Thornley Groves
I have been dealing with Ali Perry at Thornley Groves Senior Property Relationship Manager on and off for the last 2 years for my sons rental in Liverpool. She has supported us with everything needed. Always helpful and highly efficient, responds on everything and sorts any issues brilliantly. So very different to some letting agents I have been dealing with in Bristol for my daughters student accommodation, worlds apart. Can't recommend enough.
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MS
Good at finding tenants but communication isn't great.
I've been using Thornley Groves for the past few years to manage my property. Whilst they have been able to find new tenants every year, the communication with the Property Manager hasn't been easy when there have been issues to resolve. The checkout team also didn't do a proper inventory one year which led to me being unable to claim on the deposit for a broken bed.
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