Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
Useful
Share
4.1
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Useful
Share
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Useful
Share
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
SC
A very efficient and punctual viewing
A very efficient and punctual viewing. Professional service all round
Useful
Share
JG
AUN WAS BRILLIANT!
Aun was very helpful throughout our 1-ywar tenancy with Thornley Groves. Great experience.
Useful
Share
L
Imogen Windsor at Sale branch has…
Imogen Windsor at Sale branch has helped tremendously with our letting experience. Re-letting has gone very smoothly and efficiently. We have had a problem with a leak from from another apartment and Imogen has liaised with them and kept us updated with progress.
Useful
Share
CP
Thornley Groves Manchester it's the…worst Estate agent ever!
Thornley Groves Manchester it's the worst estate agent ever! I've been looking to have a viewing of a property and when finally I had a confirmed appointment, the agent Mia Drury, who send me an email with the confirmation, didn't come. After talking with her colleague, the viewing was never confirmed by the tenants and she never inform me these. How can you trust in an agency who excuse themselves saying nothing was confirmed, when I have the confirmation in an email...
Useful
Share
LD
They always so helpful
They always so helpful! If have any urgency problems at the property. The Property manager Imogen She is so competent and fast to solve any issues. I'm at the property for more than 4 years now and they never let me down. A big thanks for all the team at Thornley Groves 👏
Useful
Share
S
No one responding
I had rent a one flat studio, but the washing machine is not working, so I sent email to notice them, the engineer is quick enough to investigate, and the engineer said it needed to be replaced, so I email the manager again to notice her need to replace and chase her about when will the washing machine be replace, unfortunately they never reply my email again when I chased, it already been a month. I am afraid that until l move out the washing machine still not been replaced and still no responding. This really not a good service that no responding, if they don’t have the date they even could respond my email by what reason still not process ect.
Useful
Share
.
Awful experience with the Monton…
Awful experience with the Monton branchs property management team. was high hopes after a positive experience with the lettings team with getting moved in but all went downhill after we got the keys. disorganised property manager who had shocking communication and utterly rude. ignored with issues raised on the inspection. then once the notice was handed in the communication within the team was appalling and even management was no help. would never use or recommend this branch again
Useful
Share
c
Emma Slabbert and Donte Campbell
Emma Slabbert and Donte Campbell at the Altrincham branch were both very helpful, pleasant to talk to and professional. It's staff like Emma and Donte that make a business and are a credit to Thornley Groves! Thank you both for helping me with my tenancy renewal!
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.