Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board
The Underfloor Heating Store
Reviews 1,000•
4.7
Shopping & Retail4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Underfloor Heating Store is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Resonable price
Resonable price. Fast delivery.
Out of stock
I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.
Good product well priced ,
Good product well priced , Came promptly
Company details
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All reviews
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Showing 11 - 20 of 996 reviews
JM
You are beating the competition …
I think that you beat the competition on price, speed of delivery and quality.
Date of experience: June 27, 2025
MP
Delivery of tile backerboards
Delivered with care, and friendly chap.
Date of experience: June 27, 2025
CB
Great price
Great price. Arrived on time! Easy to install
Date of experience: June 26, 2025
DH
Don’t go anywhere else
Brilliant support, patience and technical competence to help guide me through to final solution for our wet UFH solution. There are plenty of companies out there but these are definitely recommended.
Date of experience: June 25, 2025
IM
Cheapest on the market, good stuff.
Cheapest on the market, friendly team ready to delivery best service. Thanks
Date of experience: June 25, 2025
R
Great product at a good price
Great product at a good price - this is my third underfloor heating system from them. Once in my previous house and once in another room in this house. They work really well and following their advice they seem to be better than other ones I've experienced at other people's houses, (in terms of time to reach temperature and the heat they give out). I have always used their underfloor insulation boards and as long as you balance the levels you end up with a seamless match to the rest of the house but with lovely warm fee and a pleasant room temperature as well. I've only ever used them as a secondary source but often run them during the winter without the main central heating system on and they seem to cope fine. Joe from the accounts team was very helpful at the start, and a special mention to Callum from the technical support team - gave me some very helpful advice when I installed the last heating system which was tricky due to the shape and size of the room, (before handing over to the professionals to install the wiring connection). Thanks very much.
Date of experience: June 20, 2025
CC
Very quick delivery and great service
Very quick delivery and great service
Date of experience: June 20, 2025
TR
Outstanding customer service, great product choice and great pricing!
I approached The Underfloor Hearing Store as a contractor working for a client on a bathroom renovation. The system wasn’t something I’d used before so needed a concrete specification to ensure the best system was to be used. David took my plans and dimensions and worked out what products and system would be the best for the job. His response was fast and detailed. I had a few questions, he replied to my emails almost immediately with the answers and reassurance. Even after he’d sent through the order details I noticed an error on my part, again, amazingly quick response and all was well!! I strongly believe credit where credit is due, and David’s customer service on behalf of his company is outstanding! Will definitely be retuning for the next project!
Date of experience: June 20, 2025
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