Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board
The Underfloor Heating Store
Reviews 1,000•
4.7
Shopping & Retail4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Underfloor Heating Store is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Resonable price
Resonable price. Fast delivery.
Out of stock
I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.
Good product well priced ,
Good product well priced , Came promptly
Company details
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All reviews
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Showing 1 - 10 of 996 reviews
T
Terri
US
Poor packaging
Poor packaging - ordered around 14 tile backer boards of which most were chipped, 2 unusable. Plastic strapping around the box was too tight and caused this damage. The Underfloor Heating Store offered no solution to the unusable boards as I didn't report within 48 hours per the terms. I'd recommend ordering from somewhere who better understands the how to protect the products being shipped.
Date of experience: July 7, 2025
ZP
Great price and free delivery
Product available at great price in any amount. I only needed two board for my tiny bathroom but they were still delivered free the next day. They are good quality and do the job well. Thank you.
Date of experience: July 6, 2025
1B
Very fast delivery and easy to work out…
Very fast delivery and easy to work out per room with the pre-made room kits. We have now had installed and under test so lets see how it compares to the other systems we have used todate.
Date of experience: July 1, 2025
TM
Amazing service from start to finish
Amazing service from start to finish. The underfloor heating was one of our biggest worries but our mind was put at ease once we spoke to Jaime and the team, they couldn't be more helpful. Would highly recommend!
Date of experience: July 1, 2025
JG
Easy web site goods arrived promptly
Easy web site goods arrived promptly
Date of experience: June 29, 2025
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