Terri

Jul 7, 2025

Poor packaging

Poor packaging - ordered around 14 tile backer boards of which most were chipped, 2 unusable. Plastic strapping around the box was too tight and caused this damage. The Underfloor Heating Store offered no solution to the unusable boards as I didn't report within 48 hours per the terms. I'd recommend ordering from somewhere who better understands the how to protect the products being shipped.