Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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Pavandeep Madan

1 out of 5 stars
I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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RP

Ramon Pat Dixon

5 out of 5 stars
Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A

AAli

1 out of 5 stars
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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BT

Bookings The Travel House

5 out of 5 stars
My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 981 - 990 of 996 reviews
J&

Organising a business trip to the US

The ticketing process and subsequent follow on support has been amazing. Sofia has been extremely helpful in guiding me through the process and understanding which airline I had to check in with as the trip to the US touched 3 different airlines

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BM

Great prices, quick client service response.

Great customer service and they seem to offer the lowest prices too. I requested some receipt paperwork and the response was really fast, like 10 minutes.

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GP

First flight booking for me and was…

First flight booking for me and was made really simple.

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JY

Amazing deal

Amazing deal! Responsive service - easy to verify.

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A

Speed and ease of booking and options

Speed and ease of booking and options

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S

Incredibly competitive fare

Incredibly competitive fare and great customer service, will definitely be using again

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D

Worse experience ever!

I booked flights online for me and my family from London to Hong Kong (3 adults and 1 child) and the total cost was £4,051 (£1,082 for Adult fare and £803 for child fare). As soon as I received the confirmation email from The Travel House (which was one minute after the payment), I noticed an error on my son's year of birth 2021 instead of 2011, I called them immediately and asked them to change my son's ticket from child ticket to adult ticket and they requested an additional payment of £883 for this amendment. I do understand that I would need to pay the difference of £280 but £883 just doesn't feel right even if I had to pay an admin charge to make changes. Anyway, I won't be using this company ever again!!!!!!

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M

Fast, easy and reliable

Fast, easy and reliable

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M

Quick and Easy

The process has been so easy. I will update once I complete my trip! I was scared at first but they have been very helpful and responsive.

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M

Easy to use website, cheapest prices I could find

Easy to use website, cheapest prices for the flights that I wanted that I could find. No problems with booking - email confirmation arrived quickly when I booked late in the evening, followed by full E-tickets the next morning.

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