Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 991 - 996 of 996 reviews
M

Flights to Thailand

The Travel House booked our flights to Thailand. We dealt with Sofia and she was very helpful. We recommend them.

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GK

Swift responses

Swift responses, process of booking made easy

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CC

Very prompt and efficient service

Very prompt and efficient service

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SB

Excellent service from Steven Rogers

Excellent service from Steven Rogers. Very professional.

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J

Good service experience

Sofia at The Travel House responded quickly to my questions and with clear and accurate information. The process of booking was smooth and simple. E-tickets were issued the next day so overall I found this to be a very good service and would use again in the future.

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c

It was quite easy to fill out the forms…

It was quite easy to fill out the forms and the information is clear. Would recommend that site for booking. Thank you for the great experience so far.

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