TH
The Travel House
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Worse experience ever!
I booked flights online for me and my family from London to Hong Kong (3 adults and 1 child) and the total cost was £4,051 (£1,082 for Adult fare and £803 for child fare). As soon as I received the confirmation email from The Travel House (which was one minute after the payment), I noticed an error on my son's year of birth 2021 instead of 2011, I called them immediately and asked them to change my son's ticket from child ticket to adult ticket and they requested an additional payment of £883 for this amendment. I do understand that I would need to pay the difference of £280 but £883 just doesn't feel right even if I had to pay an admin charge to make changes. Anyway, I won't be using this company ever again!!!!!!