Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 961 - 970 of 996 reviews
JA

Very simple process to book and great…

Very simple process to book and great prices

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CH

The travel house were exceptional i

The travel house were exceptional in sorting out my flights for the requirements I needed . The agent Ryan hill helped me throughout. Thankyou Ryan hill

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S

I got the tickets for a great price…

I got the tickets for a great price from them, Which I couldn’t find anywhere else.

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RG

Phone lines don't open until 8AM every morning

Used Travel House's services to book a flight fromLondn Heathrow to Dallas, US. Ticket prices were amazing with good baggage allowance as well. However, the only issue was that our morning flight was cancelled on the morning of travel and we couldn't get in touch with Travel House because their phone lines don't open until 8AM every morning. We were just able to get in touch with them to get on the next flight at 9 AM.

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DT

Excellent service and very competitive…

Excellent service and very competitive air fares. I would heartily recommend The Travel House. I found them easy to deal with and very prompt to respond to enquiries.

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C

STELLA(R) SERVICE!!

Wish I’d found this company before, amazing! Had a complex scenario that I couldn’t sort, trying to add my daughter to a flight, so used the WhatsApp service, at 7pm on a Friday (which in itself is incredibly and meant I wasn’t worrying about this all weekend). Stella Samson was amazing. Yes I got the end result I was after, but even if I hadn’t, her communication was prompt, concise and accurate. Made it so easy. Absolute credit to the company, clearly beyond competent in what she does and should be used as an example to any of her peers or new employees.

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L

Leo did a great job to sort out my new…

Leo did a great job to sort out my new flight as the original one was cancelled.

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K

I dealt with Stella Samson

I dealt with Stella Samson, she was patient, answered my hundreds of questions, she understood my needs and did the best she could to accommodate my needs, Thanks again Stella. you made the booking seamless.

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AD

Russell was very helpful and fully…

Russell was very helpful and fully explained everything to me

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