Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 951 - 960 of 996 reviews
MD

Good Company

The website was very user-friendly and my flight tickets to Thailand were purchased in a matter of minutes.

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CB

helpful and simple

Thus far the booking process has been made simple and easy. I was able to reach out to them via phone and e-mail and they were great at answering my questions.

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A

A good overall Experiance

The whole experience with Russell was good from start to finish, he had sorted everything out as requested and was very helpful with pricing up the tickets. I was sent to the company by SkyScanner, after reading lots of other peoples experiences with other Travel Agents, I was sceptical, but was put t ease when I called The Travel House and spoke with Russell. This is a genuine company, and there is nothing to worry about.

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CL

Friendly - efficient - communicative

Friendly - efficient - communicative and the best prices for flights too - what are you waiting for? Recommended!

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AR

Easy to book with a simple layout.

Flight itinerary was clear with all the details, (unlike other sites). Booking was easy, I got payment and booking confirmation details through quickly when I asked for them through live chat.

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JB

Quick efficient process

Quick and simple booking process. Used online chat after the confirmation and was immediately given booking ref of the airline and link to use so I could verify everything. Many thanks to Steven for his help with this. All in all a great service so far!

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PK

Great service from a booking point of…

Great service from a booking point of view!

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JN

Brilliant transaction

Brilliant transaction, remarkable price on tickets and e-tickets received within 2 hours. Exceeded my expectations on all counts. Would thoroughly recommend.

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TF

Cheap flights UK-US and highly…

Cheap flights UK-US and highly responsive customer support.

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CW

I recently booked a trip through The Travel House

I recently booked a trip through The Travel House, and I am thrilled with the exceptional service they provided. The customer service was top-notch—responsive, friendly, and genuinely focused on ensuring a smooth travel experience. What stood out for me was their assistance in picking the perfect seats for my flights. The staff took the time to understand my preferences and guided me to choose seats that made my journey more comfortable and enjoyable. They offered competitive prices that were hard to beat. The transparency in pricing and the absence of hidden fees were refreshing, making the entire booking process straightforward and trustworthy.

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