Review summary

Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

I was chatting with a lovely advisor…

I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!

M
Excellent customer service

Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.

Courtney was a great help very…

Courtney was a great help very professional service

BW
Returning a SIM card

I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

999 total • Write a review

Showing 981 - 990 of 995 reviews
TH
5 out of 5 stars

Carmen was incredibly helpful and quick…

Carmen was incredibly helpful and quick and got my issue sorted straightaway and with no stress. Thank you Carmen

Date of experience: September 8, 2023

MG
5 out of 5 stars

Chat

Just 'spoken' to Courtney, very prompt in picking the chat up and being very polite and if course answering my query, such a shame Superdrug doesn't support WiFi calling, but if course not Courtney's fault

Date of experience: September 7, 2023

FM
5 out of 5 stars

Nazia was great and very helpful!

Nazia was great and very helpful!

Date of experience: September 7, 2023

D
5 out of 5 stars

Courtney 4 liferz

I needed help with cancelling my superdrug mobile subscription and was assisted by Courtney.She was very helpful and responsive. Thanks girl ily and give her a raise xoxo

Date of experience: September 7, 2023

Ra
5 out of 5 stars

Fast, friendly and patient!

Courtney was great in assisting me get my sim activated! Super informative and patient. I felt as if i was speaking to a friend. Thank you Courtney!

Date of experience: September 6, 2023

AO
5 out of 5 stars

Lovely experience with the Superdug…

Lovely experience with the Superdug mobile team, majenta was lovely and dealt with my query. Thanks for the amazing service

Date of experience: September 6, 2023

CP
5 out of 5 stars

Just soooo much easier then other…

Just soooo much easier then other providers! Great price and a great service. Thank you.

Date of experience: September 5, 2023

CB
5 out of 5 stars

Lovely service

woman was nice, sorted out a sim replacement easily and quickly, very pleased!

Date of experience: September 5, 2023

JB
5 out of 5 stars

Great customer service

Just spoke to Courtney about the unlimited data SIM & she answered my questions perfectly 😁

Date of experience: September 5, 2023

D
5 out of 5 stars

Customer service

Well, immediately when I opened the chat feed, Courtney helped me quickly and my problem was resolved within a few minutes. She was also quite kind which was nice.

Date of experience: September 3, 2023

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.