Extremely frustrating booking experience and no support
I had a terrible experience trying to book a SunExpress ticket for my father. I used my American Express card, which their website claims is accepted, but the payment failed twice—yet I was still charged both times.
Each time I got an error message saying, “There was a problem with the payment registration,” and no ticket was issued. I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 business days—no urgency, no real help.
The second time I tried to book, the ticket price had increased, and to make matters worse, AmEx still didn’t work, so I ended up having to use a different card just to secure the ticket.
In the end, I called them directly, hoping that could solve the issue faster and I could get the ticket from the original price I first paid, but they said they only make bookings with a Visa or Master card.
SunExpress offered no compensation or price adjustment for their system failure. Very disappointed. A simple ticket booking should not take two hours of your time!
The worst experience with Sun Express
Sun Express sayesinde hayatimda ilk defa 2 kücük cocukla 2 saat boyunca check-in sirasinda beklemis oldum. Sira bize gelince online check-in yapmadigimiz icin ücret talep ettiler. Bana gönderdikleri linkten defalarca check-in yapmayi denedigim halde check-in yapamamistim oysa. Ücret ödemeyi kabul ettim ama bu sefer kredi karti onaylanmadi ve nakit ödeme yapamayacagimi söylediler ve ucagin kapanmak üzere oldugunu söyleyip beni iki kücük cocuk ve valizlerle ödeme yapmam icin baska yere gönderdiler. Ordandan ödemeyi yapinca tekrar ilk sirada durdugumuz yere valizleri vermemiz icin geri gönderdiler. Iki saat sirada beklememizin nedenini ucaklarin cok olmasina bagladilar 😂 “All international flights” yerine Diger ülkeler gibi sehir sehir check-in yapsaniz hem bu kadar Sira olmaz hem de dolmusa müsteri arayan muavin gibi “Duabi passengeeers??” “Hannover passangeeers?” Diye ortaliklarda gezmek zorunda kalmazsiniz. Sanki sorunca da oralara gidecek yolculara faydaniz oluyor. Umarim siz de diger ülkeler gibi yakinda bir sistem ve düzene Sahip olursunuz. Bir de 522 numarali kasanin Yaninda oturan örgülü sakalli ukala görevliniz yanlis is secmis. Insanlari hem olmayacak kadar strese sokup hem de yolcunuz ucaga yetismek zorunda oldugunu aciklamaya calisirken insani azarlayamazsiniz!
SunExpress beeindruckt mich immer mehr
SunExpress beeindruckt mich immer mehr. Ich habe heute, dank blödem Autofill meines Browsers, bei mir und meinem Partner den gleichen Namen gehabt. Ich habe kurzerhand direkt bei SunExpress angerufen und wurde sehr freundlich begrüßt, in klarem Deutsch und sehr lösungsorientiert und beruhigend. Der Herr entschuldigte sich vielmals, mich hat warten zu lassen (das waren vielleicht 90 Sekunden) und kam mit einer guten und schlechten Nachricht. Die schlechte, der Name ließe sich nicht ändern aber die gute, er storniert die Buchung einfach und ich kann neu buchen. Einfach zuvorkommend und kulant. So stelle ich mir das vor.
Achja, dann war ich im Laufe des Tages nochmal im Chat, weil ich für unser Kleinkind ein Babybett haben wollte. Die Chatpartnerin Merve war ebenfalls sehr höflich und zuvorkommend. Nicht 0815 Textbausteinmäßig wie bei Am---on oder ähnlichen.
Daher heute vollste Zufriedenheit dank dieser zwei wundervollen Mitarbeiter. Macht bitte so weiter. Mich habt ihr als Reisegast gebunden ♥
Good friendly service
Good friendly service. On time in Antalya. XQ533 Dublin to Antalya
