Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Useful
Share
DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Useful
Share
WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

Useful
Share
c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
FS

Fantastic Services

www.fantasticservices.com

4.746 out of 5 stars

4.7 (1000)

IC

International Card Services

www.icscards.nl

4.188 out of 5 stars

4.2 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.615 out of 5 stars

2.6 (1000)

ET

Evolution Travel

evolutiontravel.it

4.928 out of 5 stars

4.9 (1000)

All reviews

856 total • Write a review

Showing 701 - 710 of 852 reviews
Ab

Great service as usual from Squirrel…

Great service as usual from Squirrel Lawrence answered my call quickly and resolved my landline issue within 30 minutes, calling back to confirm the problem had been sorted out.

Useful
Share
TA

A breath of fresh air

A breath of fresh air. Can't rate them highly enough. Easy professional install. Communication has been clear and accurate. The assistance from their tech support team (Harrison) after a minor glitch (my issue not theirs) was dealt with quickly and professionally. Just shows that sometimes the smaller companies are better with processes and a human touch. Will be recommending to everyone.

Useful
Share
g

Wonderful experience

I have been with Squirrel since January 2023 when I moved into a new build property. In that time I have had nothing but an amazing experience with very little downtime (reset my router twice within that period). I’ve had very little need to contact customer service but when I have they’ve been fantastic and responsive. I spoke to Harrison today who answered my queries and offered advice on which package would best suit me after my initial contract ran out. I have renewed for another two years because of how amazing my experience has been. Fully worth the price (which even then is extremely reasonable!).

Useful
Share
P

Fantastic customer service

I have nothing but praise for the assistance I have had from Squirrel internet. I have used the chat function 4 times and everytime the squirrel team have been efficient, kind, friendly and very helpful. This is a a stark contrast to the call centre/chat I received from NOW broadband. So far very pleased with Squirrel customer service and for that alone I would highly recommend. We have had to have a fibre line installed from the telegraph pole and a box installed on the inside wall of our home. The installation team were brilliant and again very friendly and efficient. The router arrived the next day and all connected and working. Squirrel retained my landline no too.

Useful
Share
DC

Excellent service

Excellent support -fast, accurate and even with a sense of humour. Any qualms you have about signing up with Squirrel, forget them - great service and great support.

Useful
Share
D

Immense!!!

Squirrel is definitely the future for anyone wanting to upgrade to Fibre. Their deals are great, the installation was perfect, the communication from the installation team was brilliant and everything we were told would happen, happened as planned. Contacted Live Chat Support online today - Harrison identified & rectified a very minor settings issue immediately. Anyone who may not have heard of Squirrel before or may feel reluctant to join the unknown.....be absolutely reassured that it is an immense company and you definitely won't be disappointed that you joined. Especially when other large internet providers are obsessed with the money and their own customer service levels nowhere near Squirrel's!! Awesome service all round, thank you guys!! 😁👍🏼

Useful
Share
T

Great Customer Service and Fibre Performance

Great customer service! Everyone you speak to is very friendly, professional and always helpful. The fibre installation happened on the date agreed and we now receive phenomenal speeds. Squirrel internet is undoubtedly great value for money!

Useful
Share
mm

Very pleased with my service from…

Very pleased with my service from Squirrel Internet, had a problem and they sorted it out asap!

Useful
Share
I

Best customer service

When our area got fibre we looked online and saw Squirrel had some good deals. We were concerned about what we were getting into - a name we didn't recognise, a lot cheaper than our current Plusnet deal... but we have been so pleasantly surprised. The fibre engineers were out within a couple of weeks and everything worked perfectly. Then, when we moved house, the team worked to install fibre before our move-in date with the inside work completed on the first working day after we had the keys. We did have a bit of trouble getting online that first day, but I was able to reach Harrison at customer service in a matter of seconds. He was incredibly helpful and got me online in time to make all of my meetings. Compared to my prior experiences with Plusnet and BT, Squirrel stands apart as having great deals, great speeds, and great customer service.

Useful
Share
A

Fantastic customer service

Slight misshap with the service which was sorted quickly by Harrison 😊

Useful
Share
Previous1•••707172•••86Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.