Squirrel Internet Ltd
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Best customer service
When our area got fibre we looked online and saw Squirrel had some good deals. We were concerned about what we were getting into - a name we didn't recognise, a lot cheaper than our current Plusnet deal... but we have been so pleasantly surprised. The fibre engineers were out within a couple of weeks and everything worked perfectly. Then, when we moved house, the team worked to install fibre before our move-in date with the inside work completed on the first working day after we had the keys. We did have a bit of trouble getting online that first day, but I was able to reach Harrison at customer service in a matter of seconds. He was incredibly helpful and got me online in time to make all of my meetings. Compared to my prior experiences with Plusnet and BT, Squirrel stands apart as having great deals, great speeds, and great customer service.