Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 241 - 250 of 852 reviews
M

Little to no compensation for bad service

Service went down for 6 days and I was compensated £2. When asked why it was so low, it was because they operate by business days and claimed that they were so cheap that they don't give real compensation for lost service. Please also note the tone of the reply. This is how all communication has been towards me. I did not once ask for a significant refund, just one that represented the 6 days I had without service. You get what you pay for I guess. Avoid.

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Kn

No internet upstairs although I only…

No internet upstairs although I only live in a 3 bedroom house, told I can pay more a month for a booster. The customer service man I spoke to was very unhelpful and rude, to the point I do not want to ring and deal with this company over the phone again, he was gaslighting me telling me I was been aggressive in the questions I was asking when I wasn’t! The internet to not connect to some major companies like Atlantic airways so I’ve had to use my phone on 5G I was also told by him that the 12 day cooling off period starts from the day you sign up so your pretty much left with none of them days by the time it is installed! Can not wait to move supplier!

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MS

Took out broadband with this company…

Took out broadband with this company and my installation got cancelled reason being my credit score wasn't good enough it's £29 a month what a joke I've never missed a payment on anything i wanted Internet not a mortgage

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MN

Happy bunny

Am very surprised at the service we are getting, after having virgin for so many years was expecting a slow download etc, but no, very quick indeed, would recommend anytime

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MM

Best service,best value ,best support 3xbest!

For a few days I have been a happy owner of the internet from squirrel, and the installation was carried out via ms3.net (without problems) the router connected from squirrel worked as it should, but it turned out that google nest hub max and Smart sockets do not work, I will add that two Smart TVs, three smartphones, two Xbox X series, printer, tablet, scale it worked. For me, Smart sockets and google home nest are something more like devices because they help me automate my home. I wrote to support asking if something can be done about it, on the same day Mr. Harrison P. from Service Delivery Specialist, contacted me via email changing the router settings remotely and bam!!! everything is back to normal and everything works like on the old internet from kcom, thank you for such professional and quick help (new contract from KCOM-35£ for 300mbps) squirrel smash this offer because for the first three months I have it for £1, and then for 21 months £29.99 for 900mbps, without increasing fees in the middle of the contract like kcom does! Over wifi I get about 600mbps, and over the ethernet cable 850mbps, bassed very good result, upload is match i.e. it is very similar to download, the router has a better range than the previous one is link, plus it mounts perfectly in place of the old router. I recommend it!

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WF

I had to ring up regarding a little…

I had to ring up regarding a little problem which they sorted it asap. Was very friendly the customer service cant fault them.

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J

Great guy performing the installation

Great guy performing the installation : courteous, knowledgeable, helpful and considerate! Overall it's been a hassle free changeover from my old supplier and most of all the Internet speeds are great!

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c

No issues with the broadband or the…

No issues with the broadband or the installation. I would have preferred to receive the router immediately after installation was carried and the installer could have ensured it was working OK, more for peace of mind than anything else

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F

Brilliant from start to finish

Brilliant from start to finish

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