Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 231 - 240 of 852 reviews
RL

Good internet service so far

Good internet service so far, and the switchover process was very smooth and saved me a lot of hassle trying to cancel with Virgin. It is also about 1/3 the price of what I was paying for Virgin. The router arrived perfectly on time and everything has worked perfectly so far. The only bad point is that when the installation engineer came he answered a personal call and spoke to his friend on loud speaker the entire time while we were working from home. The wires on the outside of the house are also a bit untidy but that could just be due to where they needed to go as I'm obviously not an expert.

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I

GREAT START

Very good switch over from my previous Broadband Supplier

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DM

Good

Good 👍 and service

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PG

Excellent service and super fast…

Excellent service and super fast internet getting 777mbps on WiFi connection

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R

Great fast service

Great fast service

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b

Great service

Far better deal than KCON, smooth and tidy install, and lightning speeds. Couldn't ask for more.

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YW

All good n tidy

All good n tidy

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PM

Great customer services from Squirrel.

I have been a Squirrel customer for 2 years. From the quick installation at the start to the reliability over the 2 years the service has been excellent, Because of this I have renewed for a further 2 years. Renewing the contract was easy and facilitated by excellent customer services from Daniel and Harrison, who gave fast friendly advice and sorted the change in contract quickly and efficiently. It’s great to not have to get into catch 22 situations that you get trying to contact and get information from some of the larger providers, especially those with offshore customer services. Overall great company!

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AR

Diligent installation engineer

Installation engineer was very diligent & organised a new fibre optic cable installation due to faulty original cable. Sorted with 2 hours.

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hd

Excellent service

Excellent service, great price, was installed perfectly, and really enjoying the service so far, everything working great, thanks alot.

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