Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 251 - 260 of 852 reviews
K

Excellent service

Very easy set up Glad I went with them No problems at all

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ML

Squirrel

Everything ran smoothly starting with the switch from my last internet provider,the connection to using all managed by Squirrel.making it hassle free for me.

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PC

Excellent service & a quick changeover

Excellent service & a quick changeover

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P

Simple Setup

Brilliant installation by Freedom Fibre, efficient and very neat and tidy. The self installation of the router was very simple and works very well, the only let down was Royal Mails delivery driver not knowing how to use a Ring doorbell so I didn’t receive the router for 4 days

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NT

Installation performed early on…

Installation performed early on scheduled date, router arrived next day. Had to ring customer services on a couple of occasions, got through within minutes and customer services very helpful.

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KP

Quick install

Quick easy install only down side is the router is dispatched until been installed so can’t use the service straight away

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J

Faster than Virgin

Switched over from Virgin. Had my doubts initially because of the much lower price. Well, it’s Fast, reliable, easy set up at a great price. Faster than Virgin infact and I had the 1G. No brainer.

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c

Referral Scheme queriy from online chat

I asked for the info about referral friend scheme. The agent, Lawrence, on the online chat service is very good. Give a very clear info.

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Yf

Very satisfied with the installation process and service

Great service from order to installation, everything delivered as promised and on time. Very easy to set up. Broadband speed is fast and reliable so far. Would recommend.

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SB

Excellent service and excellent on…

Excellent service and excellent on communication as aswell

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