Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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No description available yet.

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All reviews

856 total β€’ Write a review

Showing 191 - 200 of 852 reviews
T
5 out of 5 stars

Great service

Great service. Polite and friendly staff. Engineer who came to install was polite, friendly and kept everything clean & tidy, he even hoovered the brick dust from drilling the wall. I didn’t catch his name but know he used to be in the army. He is a credit to the company! Explained instructions for when my router arrived in the post, this was delivered the next day. So far no problems and very happy with the service and price I have received. I also had a query and it was great to actually speak to a human and my query was answered quickly and professionally.

Date of experience: April 21, 2025

R
5 out of 5 stars

Great Service

Squirrel have been an excellent ISP for the last couple of years, I tried a cheaper provided and returned to squirrel. I've had minimal issues while with them, a couple of underlying network faults (from fibre heros, not squirrel) that have been fixed quickly.

Date of experience: April 20, 2025

rd
5 out of 5 stars

easy to contact and very helpful had no…

easy to contact and very helpful had no problem with the convertion from other supplier to them.

Date of experience: April 20, 2025

MG
5 out of 5 stars

From start to finish first class…

From start to finish first class service.

Date of experience: April 19, 2025

Ca
5 out of 5 stars

We have changed over from Virgin…

We have changed over from Virgin internet and are finding Squirrel to be equally as good, also very helpful service and clear speaking staff we would recommend Squirrel to anyone.

Date of experience: April 19, 2025

M
4 out of 5 stars

Installation could have been neater

Overall happy with current service, the chap that installed it didn't clean his message up and seemed to be missing tools

Date of experience: April 18, 2025

MD
4 out of 5 stars

Not the best communication but good…

Not the best communication but good service and fast connection

Date of experience: April 17, 2025

JS
4 out of 5 stars

The problem was that I am not tech…

The problem was that I am not tech savvy at all so had to wait for a friend to connect me , if an engineer had been here todo it it would have been 10 out of ten.

Date of experience: April 17, 2025

nw
5 out of 5 stars

Excellent service πŸ‘πŸ‘πŸ‘

Excellent service πŸ‘πŸ‘πŸ‘

Date of experience: April 17, 2025

c
5 out of 5 stars

New Internet with squirrel

Easy to contact no waiting on the phone and upto now no buffering and a lot quicker

Date of experience: April 17, 2025

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