Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total β€’ Write a review

Showing 201 - 210 of 852 reviews
M
5 out of 5 stars

Fantastic

Fantastic. Installation day the engineers came late am but we wasn’t in as the appointment was booked for pm. However, they came back at the allotted time and had everything in place within an hour, leaving no mess. The guys were very courteous, efficient and helpful. Unfortunately there was no router on the day, and it was explained that Squirrel send the router after installing the main line. They explained clearly how to connect the router when it arrived. This was also explained in an email that the router would be delivered in 2 days, but it arrived the next morning. We’re currently getting in excess of 679 mbs on our phones so haven’t even checked the speed on our laptops! Purchased the 900 mbs speed with a guaranteed speed of 450 mbs, so we’re very happy. Highly recommend Squirrel and the 2 year contract deal we got

Date of experience: April 16, 2025

AH
5 out of 5 stars

INSTALLATION WENT WELL,

INSTALLATION WENT WELL,WI FI APPEARS TO BE OK NOW, IF IT STAYS LIKE THIS I'LL BE HAPPY.

Date of experience: April 16, 2025

TM
5 out of 5 stars

Happy bunny

Easy transition from KC better package at less than half price.

Date of experience: April 16, 2025

GW
1 out of 5 stars

Lies and complete failure to take responsibility

After signing up as a customer in February I was told that additional work was needed to connect to my property. I was visited by an engineer in March who informed me of the work that was needed to get fibre hooked up to my property, including digging up the pavement and part of my property to bring the cable to the house. I was advised I would not need to be at home for this work.

Date of experience: April 16, 2025

Pw
5 out of 5 stars

Install was done very well by ryan who…

Install was done very well by ryan who was very courteous and acted very proffesional router was an easy set up and speeds seem very good recommend

Date of experience: April 15, 2025

JC
3 out of 5 stars

A few hiccups, but seems OK.

The good is I am getting the speeds as advertised, the bad is I still have to stay with my old service provider as my phone hasn't been switched over yet. When I signed up, it asks for your current provider, it couldn't find Origin Broadband, so they said I had to cancel my current service personally which I cannot do, as around 10 days after I signed, they sent me a text to ask who my old provider was so they could port my phone over. I need my phone for emergencies with family members, so I cannot cancel my Origin account until I get my digital landline through Squirrel, which could be another 2 weeks. So basically I am paying for 2 providers at the moment.

Date of experience: April 15, 2025

ML
5 out of 5 stars

So far...so good!

Thus far - a very smooth and stressless transition! After being with my previous provider for over 15 years, I felt a little aprehensive switching - I needn't have been at all! Easy setup, fast service and internet and cheaper monthly cost, not to mention that the switch was all managed by Squirrel...I couldn't be happier with my decision to "take the leap"!

Date of experience: April 15, 2025

c
2 out of 5 stars

The transfer approach is a mess and needs some work

The telephone transfer approach is all wrong in that the number transfer request is only submitted on the day of installation. Other providers I've used had it organised so the transfer occurred on the day the kit was installed, likewise for the router (which took 2 days to come). So, no internet for 2 days and for us, because the telephone transfer went wrong, 3 weeks paying for 2 internet services until the phone was transferred. Also, we had to chase Squirrel about the telephone transfer as they were not monitoring that the transfer request had not been actioned by the 'third party' who organise this and my current provider had not been advised about the need to transfer, hence continued to bill us. So, all in all a right mess-up for the transfer. Two stars given because they are cheap, and customer service seems good so far.

Date of experience: April 15, 2025

N

Nic

US

5 out of 5 stars

Great from start to finish

Great from start to finish. Fast broadband which is cheaper than what I was paying.

Date of experience: April 14, 2025

P
5 out of 5 stars

Great communications all the way…

Great communications all the way through, everything happened on the day they promised and a decent price too

Date of experience: April 14, 2025

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