John Smith

John Smith

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1 out of 5 stars
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Reviews by John Smith

SQ

Squirrel Internet Ltd

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1 out of 5 stars

Bargain basement

Purchased Fibre 900 but download speeds are at best 860Mbits on an ethernet connection. Upload speeds are around 920Mbits. This indicates serious contention. In other words, they're heavily oversubscribed – too many users (when I spoke to their tech support, they say the network is simply busy and this is to be expected). Given they're cheap as chips, I guess oversubscription is to be expected, but I didn't sign-up for a second-rate service. They simply say they only guarantee at least 60% of the advertised speed, so it could be as bad as 540Mbits and they wouldn't even raise an eyebrow. They spam me with special offers, too, with no unsubscribe button (they pretend these are "operational" emails, about important service issues; by doing this, they are breaking the law). Finally, just before I had the service installed, they came out with a special offer lower than what I was paying. I asked if I could switch to that, and they said no. Great customer service, to boot, and a terrific way to start a relationship with them.