Spectrum Internet has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.
Absolute worst internet provider there is. Multiple outages a month lasting half the day or more. Always in the middle of the day. They refuse to compensate for lost time. If you work from home, use anyone else for internet. I can’t wait to switch providers. I had Truestream for 4 years before moving to this city and not one outage. Spectrum is a JOKE.
Abysmal customer service. Terrible internet. They amp your prices up and slow your internet down, to the point where I finally checked out Fiber...with another carrier since Spectrum was $4 higher. Why should I up my service with them when I only have two people in the home and they can't handle that with regular internet?! Way to greed your way out of a customer! I'm sure whatever fatcat CEO makes these decisions will be bouncing with their gazillion dollar parachute soon. Back to service, they literally held me hostage on the phone for almost FIFTEEN MINUTES to cancel. I think making it that hard should be criminal.
I recently moved and now have Spectrum for internet service. A technician came to activate my service and also set my TV on the correct setting, plus he went above and beyond my expectations when he put a new wire on my Roku unit. I have excellent internet service now for about $40 less than I was paying with another provider.
Constant interruption in service. Many “outages” reported. “Planned outages” are never planned. No details given for so-called “planned outage” in my area as well as the “outages” apparently reported by others. Customer service is only there to pacify you. Questions regarding the security vulnerabilities to the firewall are unanswered. I have also asked about concerns in the disconnections of my personal security system that relied on internet coverage, work from home interruptions, baby monitors, and so many other issues that arise from constant internet outages, to which are never answered. It unacceptable. No refunds for time without internet, which is often. Throttling seems very likely. They dont have adequate equipment nor the ability to supply services the consumers who pay for. It’s like a rolling black out to preserve by some to be consumed by others. Rich man Robin Hood without the charity. It’s basically stealing from the service you pay for. I look forward to the law suit to come. In the meantime I will be using Trustpilot to find a VPN to prevent throttling while I also use Trustpilot to find an honest and reliable service proper for my needs.
No description available yet.
15 total • Write a review
US
I only rated one star because I couldn’t give them zero. My rate went up 18/month because the “promotional price” expired. Called to discuss and they just don’t care. It’s like they know what a hassle it is to change providers. I will be changing anyway!
Date of experience: September 15, 2021
