Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I’m a regular customer at Southhall travels They always been best for me but this time around I got the best of the best service from Lucas. Well pleased with everything and looking forward to our holiday now. Thank you Lucas.
Date of experience: February 29, 2024
Great company!!! Kunal you are a star!
Date of experience: February 27, 2024
Corner we very helpful and did his job very well
Date of experience: February 27, 2024
Connor from Southhall travels was excellent. He went beyond his call of duty to find me alternative options . He need not have. I am very thankful for that . I have been using Southhall travels for the last decade and they have always been helpful and professional . This time Connor added humaneness along with professionalism. Thankyou so much 🙏
Date of experience: February 27, 2024
We have been loyal customers for the last 10 years. We always get provided with great service. Thank you Southall Travels.
Date of experience: February 26, 2024
I always book my tickets from southall travels , recently I booked flights for umrah. My booking was done by Connor, he was very helpful offered us the best deal which I was looking for my big family. I will highly recommend Southall Travels
Date of experience: February 26, 2024
They honoured a voucher for a Covid flight that got cancelled with no issues, so impressed by them at the start. A guy call Lucas has been so supportive and helpful throughout, with booking new flights (2 years after voucher was recieved). Even gave me a direct phone number for him, that he is very good at answering and helping everytime.
Date of experience: February 26, 2024
US
I experienced excellent customer service from Karan Bali. He listened to all my requirements for the holiday and executed them brilliantly. Thank you Karan no doubt I will be booking future holidays with you and Southall Travel! Many thanks for your kind service!
Date of experience: February 26, 2024
I have been a loyal customer of Southall travel for more than 10 years now. 5 star service every time. Purchased family flights to Pakistan and I’m glad I have used Southall travel. Very clear, competitive and reassuring. Parul was excellent throughout the process and took her time to find the most suitable flights for our holidays. She is an asset and credit to the company. Thank you again team Southall.
Date of experience: February 26, 2024
