Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total • Write a review

Showing 941 - 950 of 995 reviews
T
5 out of 5 stars

Good communications

Good communications, easy to use web site & ability to adjust direct debit payments on-line.

Date of experience: May 20, 2025

DR
5 out of 5 stars

Easy to renew

Easy to renew, competitive prices

Date of experience: May 20, 2025

S
5 out of 5 stars

Review servicec

Easy options explain in way you can understand update regular

Date of experience: May 20, 2025

S
5 out of 5 stars

Great to use.

User friendly and easy to follow.

Date of experience: May 20, 2025

P
5 out of 5 stars

Very happy with SO energy

Very happy with SO energy - easy to renew, easy to use website, happy with the prices. Would recommend

Date of experience: May 20, 2025

MA
4 out of 5 stars

good service

good service

Date of experience: May 20, 2025

JB
5 out of 5 stars

A very straightforward setup

Everything is very clear and works well. I don’t want to have to puzzle over what things mean

Date of experience: May 20, 2025

J
5 out of 5 stars

Have been a client for several years…

Have been a client for several years and cannot fault SO as communication of all relevant data is excellent. They most importantly advise on best tariffs suitable for our usage of both gas and electricity.

Date of experience: May 19, 2025

KM
5 out of 5 stars

Excellent customer service

So Energy are excellent at Communicating with their customers and their tariffs are very competitive. It’s a pity they don’t offer an EV tariff but overall very pleased

Date of experience: May 19, 2025

R
5 out of 5 stars

Easy renewal

After failing to renew after the link in my account did not work, I was pleased to be called and went through the renewal that way. Straightforward and efficient.

Date of experience: May 19, 2025

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