Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

Useful
Share
JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

Useful
Share
A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

999 total • Write a review

Showing 761 - 770 of 995 reviews
SH

Why fix what isnt broken you since 2019 and…

Have been with you since 2019 and carried on from the previous owner. Never regretted it as I feel you keep customers up to date. Haven't shopped around as I think prices are competitive. Why try to fix what isn't broken.

Useful
Share
TO

thanks for your support will my account

thanks for your support will my account

Useful
Share
AH

My electric meter hasn't worked for over one year, I've questioned this on many occasions, asked how can you bill me if the meter isn't working, to be told the team estimate my usage, words fail me !

My electric meter hasn't worked for over one year, I've questioned this on many occasions, asked how can you bill me if the meter isn't working, to be told the team estimate my usage, words fail me ! I'm sure this estimate is in your favor NOT mine, this is so unfair, I'm a pensioner hardly ever turn lights on etc. live mainly at my girlfriends house so how can you estimate my usage ?

Useful
Share
jw

Had no problems

Pretty easy to renew my fuel supplier with the same company

Useful
Share
JM

The person i spoke to i cant remember…

The person i spoke to i cant remember his name he was polite and explained everything in detail

Useful
Share
DS

Already a long term customer

Already a long term customer. After reviewing tariffs on other platforms, decision to continue with So Energy at same fixed rate was no brainer!

Useful
Share
P

AVOID so energy

AVOID this company at all cost if you can, they have bad service, they change your tariff within 1 month and put you on a none affordable plan. I cancelled the contract after 4 days as i was still within my statuary rights 14 days. It feels like i have been scammed and i will never be coming back again or recommend to any one

Useful
Share
S

Excellent service

Excellent service

Useful
Share
l

I got all the information I needed and…

I got all the information I needed and she was very helpful with my renewal

Useful
Share
Ji

Encountered problem with welcome pack…

Encountered problem with welcome pack content which was promptly sorted out with one phone call

Useful
Share
Previous1•••767778•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.