Support
Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
4.7
Excellent
304 reviews
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Review summary
Snellers Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Thanks
Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.
Great professional service
Great professional service from George and Gareth who put the client first.
Prompt and efficient
Property managed by Snellers and recently Shaun has taken a lead role as our point of contact. In the short time Shaun has been overseeing the management of the property, he has been efficient and dealt with matters in a timely manner. We hope this continues going forward and look forward to a long, mutually beneficial working relationship.
Company details
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Contact info
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Website
www.snellers.co.uk
All reviews
304 total • Write a review
Showing 181 - 190 of 300 reviews
KF
Do not pay inflated fees for a sub-optimal service
I used Snellers (Twickenham) to sell my flat and I was really impressed by the sales pitch by Chelsea. Despite paying much higher fees than other agencies, I was assured that Snellers would produce an exemplary service by all agents. Within 1 week of being on the market, at a reduced price (by my own choosing) to what I was initially valued at, I was asked to reduce the price by Oliver. After 1 week! Hardly a committed salesman and it was clear that the smaller properties are very low down the list of priorities. I negotiated slightly lower fees than the initial (which were £2000 more than others) but these were still considerably higher than elsewhere. Unfortunately, I cannot say the process was exemplary and worth the additional fees. I did get a buyer but the communication with the buyer was poor ( and Snellers did little to support him with the process) and indeed many emails went unanswered between myself and Snellers. I had to chase persistently ( 3-4 times a week) and this poor communication resulted in a significant error by Snellers that created a one month delay to our proposed exchange date due to failure to deal with my request in a timely manner upon acceptance of the offer. Snellers continued to tell me we were working towards my proposed date but never acknowledged that they didn't change the memo as requested 3 times. I am pleased with Harry who came along in the final 6 weeks of a 5 month process and the service was much improved. Unfortunately, the errors were already in motion by then and could not be undone as the buyers solicitor was working off an entirely different timeframe, based upon the incorrect legal document provided by Snellers that was the source of all issues and this was proven in email threads. Unbeknown to me, this document was never changed and thus created stress and anxiety as well as financial loss when it needn't had, should they have done as requested or informed me otherwise. They would've saved me a lot of chasing had they been honest. Snellers did offer a small compensation after a formal complaint of 5% reduction (!)( less than half of my proposal which was more than fair) for their errors but there was still a reluctance to understand the full process and the frustrations from the first 3 months and the impact this had on the sale. They accept that they didn't handle my sale well though not enough to compensate properly and they dont deserve the full commission that I have had to pay. According to Snellers, reduced fees at the start meant that they still believed they had still created a positive service, as they wrote to me. Clearly, reduced fees results in a heavily compromised service. I would like to thank Harry for his work at the end, as he worked very hard, and for that I am grateful for, but I would be cautious of paying any inflated fees as the service is not superior. I previously let my flat with Dexters so do have comparable service levels. The service just doesnt match across the whole team. I had to chase far too much, as did my solicitor in 5 months for this to exchange and complete and Snellers had little urgency until Harry came along. I am pleased the process is over, as I am sure they are, but I wouldn't be going back and am disappointed by the pitiful resolution that was offered that came after completion. I did not pursue this further, as the process was exhausting dealing with the complaints and this is how these companies tend to win in the end with general fatigue from grumbling.
Date of experience: December 7, 2021
C
Chris
US
I have used Snellers to find tenants…
I have used Snellers to find tenants and then manage three flats in Teddington for over ten years and have always been satisfied by their services. Recently I have been especially impressed by Cadi in the management team who had been very proactive in addressing a damp problem. Chris
Date of experience: December 1, 2021
IT
Dreadful
Dreadful! It is the second time I am dealing with Snellers and after the first awful experience I decided to give it another chance and until now was going great. But without surprise the monster is awake again. When you try to go around anything to get more money from tenants, it is disgraceful and dishonest. Shame on you! (Teddington and Hampton hill).
Date of experience: November 23, 2021
NG
Great service from Gabriel!
I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!
Date of experience: November 11, 2021
LL
five STAR service
Ayca & Amy, were amazing finding me a new home. Super responsive and so helpful with the whole process. Can’t thank them enough for making it so easy.
Date of experience: October 5, 2021
JB
Professional and friendly service. Highly Recommended
After using Snellers letting services for over 2 years as a landlord I recently engaged them to sell my property. From the moment I first spoke to the sales team I was completely impressed by the level of customer service and their professionalism. They continually kept me informed of progress and feedback, provided sound and well informed advice and guided me through the selling process with patience and understanding. The end result is that I sold my property and attained the price I was after. Thank you to Chelsea, Harry and the team. Highly recommended.
Date of experience: September 29, 2021
A
Amy
US
Trusted Agents with a tailored service for my family
Amy and Ayca were amazing when we were looking for a rented property. They took our requirements and timeline into consideration. They kept me informed and up to date on process. Really appreciate their help and support.
Date of experience: September 19, 2021
LS
Had a really stressful house move and…
Had a really stressful house move and thanks to Charlie Greene it all went through smoothly. Thanks so much
Date of experience: September 17, 2021
WB
Had a great experience recently buying…
Had a great experience recently buying a house with Charlie from the Twickenham branch, would highly recommend
Date of experience: September 17, 2021
JT
Had a great experience with Snellers…
Had a great experience with Snellers and their agent Charlie when selling my house, can’t recommend enough.
Date of experience: September 17, 2021
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