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Review summary
Sky Insurance - Temporary Car Insurance Compared receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
What an absolute joke. I set my insurance may 2023 and they call me today to tell me after a year, that any gold in my house would not be covered by their policy. That this would be an additional payment. Wth your telling me this today, when asked why wasn't this flagged up, said it was because it was set up online. So where was that disclaimer online to tell me that? Do not waste your valuable money with these clowns. I asked for then to resend the email or letter, apparently they called me in 2023? 🤔
First time claiming SKy home insurance and having a complete nightmare, for an emergency fix and with a vulnerable person in the house with a window frame hanging off the wall, first called Tuesday AM, eventually got through and they hung up, told someone would be out within 24 hours, didn’t happen, called back today and no ticket had been raised, contractor came out, said he couldn’t do the job an hour ago as it needed a building assessment , now left with an unsafe wall and window in my sons bedroom which he can’t use and no further info, absolutely dreadful service, and now have my son sleeping on the couch for a 3rd night with an unsafe bedroom, would most definitely NOT advise using this company
I have taken a new car policy via 1st Central and it appears is underwritten by Skyfire. I have requested a hard copy of my policy and have still not received it. I have lodged a complaint with the broker now. I have been given an address for Heywoods Heath Uk. If I had known how bad this company and the broker 1st Central were I would never have dealt with either. I have been driving for 35 years.
Absolutely awful home insurance. I had a blocked pipe which caused my kitchen to flood (my wooden floor is now ruined) and they sent out a plumber who said the pipe is blocked and the soil pipe is faulty. He told me to call the insurance back and ask them to send a drainage company. I called the following morning at 9am and they said they had assigned someone to me. Hours passed, I called again at 11, then at 1.30 and both times they said the same thing. When I called again at 3pm, they said no one was actually coming as I’m not covered because the soil pipe is faulty. Firstly, why make me wait all day to tell me that? I took a day off of work, I had no bathroom facilities available as the waste water coming from the bath and shower was causing the flood and I have a small child. I managed to get a drainage company round the same day (and paid evening rate) who sorted the blockage in 45 minutes; he said the soil pipe didn’t cause the the actual blockage so technically I should have been covered. I’m absolutely disgusted with this insurance product and would strongly recommend others are not fooled into using them.
So far the sky Insurance has impressed me with the 5* customer service and advice. Big thank you to aimee for the help of insuring my bmw 320d coupe, I really appreciate it thank you.
Kind regards
Bradley Andreasen
They could of helped by presenting me a fully comprehensive policy but they didn't, as the car was too old. They did however offer a brilliant third party fire and theft policy.
I've been with Sky for over 9 years, having originally had a Japanese imported sports car insured through them. I've renewed with them each year, rather than look around for cheaper - despite changing to a bolt-standard car a few years back.
Earlier this year, I was issued a company lease car. My first instinct was to stay loyal and keep it simple, so I rang Sky to get a quote for the new vehicle, figuring I'd just switch over. After waiting for my call to be taken, I was then transferred to a different department who then ran the quote through the system. The lady that I spoke to was pleasant enough, until "computer said no" and she informed me that, due to the value of the vehicle, they would only insure me if I had a tracker fitted. At this point her tone completely changed and she sounded like she couldn't get me off the line quickly enough - no doubt realising that commission wasn't going to be had with me.
I arranged the new insurance through another company, and asked Sky to cancel my current policy. I was advised to call them to discuss the cancellation and, after nearly 10 minutes on hold, emailed them back. I was then told that someone would call. Just two minutes later, I received an email instead, informing me that if I was to cancel the policy, "we would advise that after the deduction of any commission and fee charges, the outstanding balance owed to the finance department is £101.68. Universal Finance will contact you once this policy has been cancelled to settle the shortfall owed". I resisted replying to the effect that this was a rip-off, as I'm sure that the Ts and Cs will cover them, so instead just confirmed my desire to cancel. I then waited for Universal Finance to make contact.
Today I have received a threatening letter as follows:
"We refer to our previous letter regarding cancellation of your vehicle registration XXXX XXX.
You have failed to pay the outstanding balance of £101.68. Unless we receive this within the next seven days, your file will be sent to our legal department for recovery of the debt, via the courts if necessary."
Charming, no previous letter has been received and the above is contrary to their previous correspondence. How they can promote themselves as being customer-focussed is beyond me. I run 2 small businesses and my God, if any of my staff treated our customers like this they'd be out of the door the same day.
Very, very poor service from a company that I've recommended to many other drivers.
*And yes, I know the title should read "inefficient", but I wanted three "uns"!
As a new driver, they were really helpful. Had a call from them this morning to ask me how I was doing and if I was happy with the policy. They are very understanding towards the fact that I am a new driver, so I don't yet have my card license so they need to wait for my documents.
My only tiny complaint (and I mean tiny), I haven't yet received my welcome pack, and I have been with this company for 16 days. However when speaking to the lady on the phone, she said she will get one out to me as soon as she can.
Terrible ened up loosing £100 for 2 weeks insurance
No mention of running around trying to get photocopies o driving licences for everyone on the policy until week or 2 later cancelled it on principle cost me £100 had 3 cars with them will be changing insurance as soon as all expire
A great service from start to finish easy to deal with , good advice and quick transaction
lots of communication to check all was ok .
so far the dealings i have had with Sky insurance has been very good
I have been with Sky insurance for a few years now. Never, ever I have had any problem, first with my modified vehicle (which premium for was the cheapest and had the most options on the market!) and now with my daily, family beater. They are always up to the task to find the best price possible and always help if you need any.
If you have to choose who you want as your insurer - don't hesitate - SKY insurance are the best!
Awesome company to deal with . Really listen and cater for real uniqie car owners! They actually care and understand the needs of import car owners. Dealing with all the modifications that they come with.
Actually felt I wasn't just another car owner and had something different.
Excellent
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