SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
SFC Service, also known as SendFromChina, receives mixed feedback from customers, reflecting both commendable aspects and significant frustrations. Many reviewers praise the company's fair pricing, dependable execution, and responsive support, highlighting how their professional team effectively reduces shipping issues and processes orders quickly.
Customers appreciate the clear communication regarding shipment status and the ability to adapt to changing requirements. However, a substantial number of complaints focus on the unreliability of package delivery, with numerous reports of parcels never arriving despite being marked as delivered. Issues with customer support and system functionality are also prevalent, leading some to express a strong aversion to using SFC again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 41 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.0 | 2 |
| Dec 25 | 3.7 | 3 |
| Jan 26 | 4.7 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering”
“So I ordered some items from online, and this is the shipping company courier that was provided after waiting several...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 67 out of 100 | 3.4 out of 5 (fair) | 2.8 out of 5 (fair) | 3.0 out of 5 (fair) | — | 41 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SFC Service is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
41 reviews of SFC Service. Filter by what matters to you.
SendFromChina isn’t perfect, but they’re reliable. Shipping estimates are realistic, and they don’t overpromise. When there’s a delay, they explain why and offer options. For a growing DTC brand, that honesty is more valuable than flashy promises.
Orders are processed quickly, and dispatch usually happens within a day. Compared to our previous provider, SendFromChina reduced handling delays significantly. There’s room for improvement in reporting dashboards, but overall efficiency has been strong.
No logistics service is without its challenges, but what distinguishes SFC is their approach to resolving issues. On a rare occasion when a shipment was delayed, their team was proactive in communicating with us, explaining the situation, and working diligently to resolve the matter. Their commitment to transparency and making things right reassures us that we're in capable hands
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 46% are 1–2★.
SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
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