Review summary

Sell My Home | Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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RE
Thankyou so much to Sell My Home for…

Thankyou so much to Sell My Home for selling my house in Coalville Leicestershire. The whole process was so easy and straight forward. A very big thankyou to Scott Cave for working with me directly. You have dealt with every aspect of the sale and absolutely nothing was ever an issue. He always had time for me and helped me with even the smallest of details straight away. I have bought and sold a few houses over my lifetime and I have to say Sell My Home are without a doubt on top of their game. Many many thanks again for everything. Robert Elliott

Want to sell your home? Get Wes Collins on board

I never had much faith in estate agents.... then I met Wes Collins and he changed all that. From the moment I contacted him about a property he was selling, right through to him selling our own home, his expertise, support and dedication was superb. There was no overselling or ego boosting, just well researched information and years of experience. Wes genuinely cares about the homes he sells and their owners. He was always there at the end of the phone with advice or just a bit of moral support no matter what time of day or night. Wes works on his own, so he knows your home and he is the one to pass this on to potential buyers and I believe that made our sale so easy. You get a personal service at a fantastic price. Our survey came back with a few issues and Wes was right there with us, guiding and even recommending tradesmen, which we have used and now recommed to others. Nothing was ever too much trouble for him. We are now in a fabulous home which was undoubtedly down to Wes. A superstar in our eyes.

DD
The only estate agents I would recommend.

After several bad experiences with estate agents in the past, both buying and selling properties, Wes and Sell My Home made the purchase of a property much easier than I thought possible. My previous experience has always been that estate agents tell you what you want to hear or are even outright dishonest (to the point of telling us that the conveyancers were wrong and they were right), as all they care about is getting the sale to go through and doing as little as possible. Wes, on the other hand, was very communicative, very helpful, and completely upfront about everything. His knowledge and expertise, as well as his close communication with other parties such as the seller’s solicitor and my own, helped ensure a quick and easy purchase, and resolutions to a couple of issues picked up in the survey. After moving in, Wes has still remained very helpful in providing numbers for recommended tradesmen and professionals, communication with the seller when information was needed etc. Wes is not only a true professional but a genuinely nice guy who is clearly passionate about his job and ensuring his clients are happy.

Highly recommend

Thank you to Harvey who was crucial in keeping me updated throughout the whole process. He was always very quick to respond and deal with any issues along the way, as well as chasing other parties. Would definitely recommend to others!

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All reviews

544 total β€’ Write a review

Showing 161 - 170 of 540 reviews
MT
5 out of 5 stars

Great value and service

We just completed this Monday and we want to say a huge thanks to Anna and Harry of sell my home.They were always a phonecall and email away when I needed to ask anything. Can't fault the service and value for money. We saved thousands. Definitely recommend.

Date of experience: July 8, 2020

J

Jon

US

1 out of 5 stars

Prospective buyer let down by sellmyhome

A prospective buyer for CB4 3QP let down by Sellmyhome. Saw a property at CB4 3QP on Rightmove and called sellmyhome on Monday to make enquiry. The lady told me no one was available but someone would call back by the end of the day. Called on Tuesday again, was told by a lady Danielle that someone would call back within 20mins. Fast forward to Thursday, 3 days later - still no call back. Called on Thursday again and finally spoke to a lady Anna, she promised to email me immediately after the phone to take things further. Then came Friday, no email received from Anna..... Went to their website on Thursday and they had a meeting arrangement - I then scheduled a chat at 09:00-09:15 on Friday morning with Robbie Hughes from sellmyhome. Guess what....this chap did not bother to call at all. Called them again on Friday, though I was a bit annoyed at their indifference treatment. Told the lady my concerns and she said she did not know who I spoke to so cannot trace. Nevertheless the conversation turned rather heated. Decided to put in an offer via sellmyhome website and finally got someone to call me on Friday afternoon, only to ask me why such a low offer. The property was advertised for Β£310K and I put in a very low offer of Β£265K not to be funny but was trying to see if I WOULD EVER GET ANY RESPONSE FROM THIS FIRM as a prospective buyer. All in all - am disappointed with this sellmyhome business model. Will I put in a decent offer - I certainly would as I am interested in the property but no if the agent is going to be sellmyhome. The excuse of we are busy does not buy me any comfort, each of us have our own busy life. Just my 2 penny very bad encounter and experience with this sellmyhome, never will I touch any property through this firm ever again

Date of experience: July 5, 2020

gR
1 out of 5 stars

Hello to all

Hello to all Do your self a favour and avoid like the plague this company and even that's a stretch are just so bad no stars is to good a rating I Stuck with them through covid 19 and boy do I regret it if you ring you get a text back saying ill ring you back.the last time was Thursday and Friday gave up and told them on Saturday morning June 27th 2020 to take my property of right move but they didn't on prime location or Zoopla rang on Monday and emailed told 48-72 hrs before it would be off .rang Zoopla they said sellmyhome could do it straight away So if you want petty kid like behaver these are the people for you its now 7.30pm on Tuesday 30th June 2020 and my house is still being advertised by this shame of a site . Add on . I just went to there website and. Clicked on complaints and it seems after you waste your time with them they pass you on to the ombudsman I checked the the one they say and surprise surprise there not a member under sell my home .co.uk And iv read some reviews and I have to say find it very hard to believe when I was speaking to the same people how good they are .the customer service I got was shocking (avoid at all cost) update finally took my house off at 13.48pm on thursday 2nd july thats 6 days after and wanted me to take this review off just because they answered the phone on a sunday and said no estate agents work on a sunday i think thats one for other estate agents my local ones certainly do

Date of experience: June 30, 2020

JP
5 out of 5 stars

Anna Willis , thank you

Anna has made what was a difficult transaction in the midst of a global pandemic, an easy exchange. She has been courteous, professional and responsive at all times, also friendly and always available to help and offer advice. We can't thank her enough for her help and business acumen, she is to be both commended and highly recommended! Thank you Anna!

Date of experience: June 25, 2020

OC
5 out of 5 stars

Fast and effective management

Fast and effective management

Date of experience: June 17, 2020

DW
5 out of 5 stars

Absolutely Fantastic Service

Absolutely Fantastic Service. Better than the High Street Agency that we switched from. We couldnt be happier

Date of experience: May 22, 2020

a

alx

US

1 out of 5 stars

Total scam!! Avoid !!!

Total scam!!! They charged my credit card, did not advertise the property on the website. I requested a refund that was never issued. Now they do not respond to any emails or calls.

Date of experience: May 18, 2020

C
5 out of 5 stars

Very happy with the service SMH

Very happy with the service from Anna and the team at SMH, very good value for money and with the option of the 'add on's'. Communication with potential buyers and my self was first class. No pressure sales, just a great service. Thank you SMH

Date of experience: April 3, 2020

C
5 out of 5 stars

No regrets!

We were initially quite nervous about using an online estate agent, but we wouldn't hesitate to use SellMyHome again. From the initial, reassuring and informative talk with Harry, to the ongoing and excellent support from Felix, we got over and above what we paid for in terms of value. We had a long and protracted buying experience, with an ongoing sale falling through, but throughout it all, the selling of our flat with Felix was as smooth as it could be. He really went over and above for us. Thank you!

Date of experience: March 25, 2020

K
5 out of 5 stars

Unbelievable Service.

Unbelievable Service. I couldn't believe the service we received from Laura and Anna. It looked like our sale was going to collapse but they pulled things around and rescued the deal. I can't recommend them enough. Thank you

Date of experience: March 18, 2020

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