Review summary

Sell My Home | Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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RE

Rob Elliott

5 out of 5 stars
Thankyou so much to Sell My Home for…

Thankyou so much to Sell My Home for selling my house in Coalville Leicestershire. The whole process was so easy and straight forward. A very big thankyou to Scott Cave for working with me directly. You have dealt with every aspect of the sale and absolutely nothing was ever an issue. He always had time for me and helped me with even the smallest of details straight away. I have bought and sold a few houses over my lifetime and I have to say Sell My Home are without a doubt on top of their game. Many many thanks again for everything. Robert Elliott

JP

Joanne PrettyinPunk Jones

5 out of 5 stars
Want to sell your home? Get Wes Collins on board

I never had much faith in estate agents.... then I met Wes Collins and he changed all that. From the moment I contacted him about a property he was selling, right through to him selling our own home, his expertise, support and dedication was superb. There was no overselling or ego boosting, just well researched information and years of experience. Wes genuinely cares about the homes he sells and their owners. He was always there at the end of the phone with advice or just a bit of moral support no matter what time of day or night. Wes works on his own, so he knows your home and he is the one to pass this on to potential buyers and I believe that made our sale so easy. You get a personal service at a fantastic price. Our survey came back with a few issues and Wes was right there with us, guiding and even recommending tradesmen, which we have used and now recommed to others. Nothing was ever too much trouble for him. We are now in a fabulous home which was undoubtedly down to Wes. A superstar in our eyes.

DD

Dany D

5 out of 5 stars
The only estate agents I would recommend.

After several bad experiences with estate agents in the past, both buying and selling properties, Wes and Sell My Home made the purchase of a property much easier than I thought possible. My previous experience has always been that estate agents tell you what you want to hear or are even outright dishonest (to the point of telling us that the conveyancers were wrong and they were right), as all they care about is getting the sale to go through and doing as little as possible. Wes, on the other hand, was very communicative, very helpful, and completely upfront about everything. His knowledge and expertise, as well as his close communication with other parties such as the seller’s solicitor and my own, helped ensure a quick and easy purchase, and resolutions to a couple of issues picked up in the survey. After moving in, Wes has still remained very helpful in providing numbers for recommended tradesmen and professionals, communication with the seller when information was needed etc. Wes is not only a true professional but a genuinely nice guy who is clearly passionate about his job and ensuring his clients are happy.

KS

Kathryn Sobczak

5 out of 5 stars
Highly recommend

Thank you to Harvey who was crucial in keeping me updated throughout the whole process. He was always very quick to respond and deal with any issues along the way, as well as chasing other parties. Would definitely recommend to others!

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All reviews

544 total • Write a review

Showing 111 - 120 of 540 reviews
PM
5 out of 5 stars

Excellent

Excellent, friendly and professional and good at staying in touch during the process.

Date of experience: March 9, 2021

MS
5 out of 5 stars

Excellent service .One to one handling…

Excellent service .One to one handling of the house sales .Pleasant dealership with the staff .Fast super efficient guaranteed sale even through lockdown .Fully trusted the team involved to make sure that the best deal between seller and buyer was quick and easy .

Date of experience: March 9, 2021

TS
5 out of 5 stars

All staff members are very Friendly…

All staff members are very Friendly and very helpful. Specially Sukhi one of the team member very friendly and helpful. Thank you to the team and specially Sukhi and Sarah Scott caroline. Thank you to all and stay safe.

Date of experience: March 7, 2021

M
5 out of 5 stars

I was just wanted thank the team for…

I was just wanted thank the team for there support and being there to answer any questions we had during every step of the way. Big shout out to Sukhi, Sarah, Scott,Caroline, Daneile thank you all once again.

Date of experience: March 7, 2021

DV
5 out of 5 stars

They go the extra mile!

Selling a house is a stressful experience for anybody who does not do it regularly and I can definitely say I do not do this regularly. It was my first time. So I made the same mistakes everybody does. I chose a big national estate agents who made big promises but as soon as the contract was signed these all fell to the way side. They showed my house to maybe two or three people and each time they did they set my home alarm off (despite my instructions with photos, on how to disarm) continuously. You may ask how I knew this, because my alarm sent me notifications about it. When I tried to ask them why they kept doing this all i got were excuses. Then of course COVID 19 reared its ugly head and lockdown after lockdown took place. This multinational (HAART) decided they’d done their job and that was it. Except i was in a 20 week contract with them, which i could not escape. Even if I signed with another estate agents I would still have to pay them if I sold my house within the time period of the contract. So I waited. I used the house as a place for people to self isolate if needed and waited out the time period. Then I called HAART (Aman Kaur) and told her I would no longer be requiring her services and signed on with another estate agents that had impressed me from the beginning. They may have been a smaller company then but they definitely had the work ethic I had been looking for. Within 24 hours of my informing Scott of my decision he had picked up the keys from HAART, and gone round to my house to take pictures, and by the afternoon my house was on rightmove. You ask me how I know all this happened so quick, because i got a notification when my alarm was disarmed! That’s right, despite not having photos etc he managed to disarm the alarm without disturbing the whole neighbourhood. They showed my house to plenty of viewers and each time I was informed before hand of times so that when the notification came up on my phone it would not be alarming. They got me an offer on my house, which may not have been quite what i was hoping for but given the recent downturn in the economy I was not going to turn down. Their job did not end there. They helped with sorting out communication between my solicitors and the buyers. They did whatever they could to sort out miscommunications that my solicitor could not seem to manage. When my solicitor gave me less than two weeks notice of the completion date, it was the estate agents who explained why and also helped come up with ways of managing to do it. They helped figure out compromises with the buyers which my solicitor had not been prepared to negotiate. I moved my furniture out two weekends before completion as that was the only time I had off before starting a new job and so my estate agents helped out by visiting the house to take meter readings the day before completion. They emailed me when the funds had been exchanged and they had been given instructions to release the keys to say congratulations. They did what they could to reduce the stress involved in this whole experience and for that I would recommend them to anybody who was thinking of selling their home.

Date of experience: March 7, 2021

AP
5 out of 5 stars

Sellmyhome have been really good…

Sellmyhome have been really good throughout an extremely stressful house move. Everyone who you deal with is friendly, supportive and super helpful! I would not of been able to complete my house move without Sarah's support!

Date of experience: March 6, 2021

RG
5 out of 5 stars

Great service

I was a house buyer and dealt with Sarah. Good servoce and communication. Kept up to date and house purchase went through fine. Even got a great tip on what to use to clean a dodgy oven :o)

Date of experience: March 1, 2021

YA
5 out of 5 stars

Nathan Hill is amazing!!

I have to say, my overall experience with this company was good, but what made it exceptional, was a gentleman called Nathan Hill. This lovely man was absolutely amazing. He went above and beyond what almost anyone would do. We were selling our house in Kent and Nathan was there from the beginning, middle, and slightly messy end! He was our account manager, who managed the process between our buyer, their buyer, and the solicitors. He gave us contacts for whatever we needed, no matter what we requested. He did not ask for any extra costs or fees, even though he would have been well within his rights to do so. I would recommend Nathan, even if I were not to use Sellmyhome. This is a man who absolutely knows his craft and is very passionate about obtaining a positive outcome for his client. On his own time, he made sure everything was going smoothly and if it was not, he took many hours out of his days, to make sure everything was in hand.

Date of experience: February 18, 2021

AC
5 out of 5 stars

Very efficient and friendly service.

Very efficient and friendly service. From the start when Scott Cave came to value our property to when we finally completed Online Estate Agents/Sell My Home as a team were very professional and efficient throughout the whole process. Sharon, Caroline and all of the team worked tirelessly to get viewings booked in the diary. We trusted Scotts advice and experience and once we agreed on the sale, we were contacted straight away by Sarah Davies to deal with the process of completion. We cannot speak highly enough of Sarah she is very knowledgeable, reliable and efficient. She kept us updated at all times, if Sarah said she was going to ring me, I could always rely on getting that call. Sarah was a great support when completion did not go quite to plan, she genuinely cares and that comes across when you speak to her, she has your best interests at heart at all times. We have used Sell My Home/Online Estate Agents on a number of ocassions over the past two years. We will not hesitate to use them again and would highly recommend their service. Amanda Cooper 2021

Date of experience: February 18, 2021

JO
5 out of 5 stars

Fantastic. Responsive Excellent Service

I cannot praise Bill highly enough! Bill is the Estate agent for the people we are buying from. Due to our own conveyancing company being absolutely useless I have had an incredibly stressful time, Bill however has been a rock! He has guided me through the process been available at any time of day or evening, he has saved our purchase by finding me a decent solicitor to sort out all our problems. This guy is what fantastic customer service is all about! I would without hesitation urge you to use this company He goes above and beyond to help Thank you so much!

Date of experience: January 29, 2021

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