Screwfix has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Shower died last night ,found a direct replacement on screw fix (Trinitron madid 2)was old one(new one Trinitron enrich) perfect replacement.fitted in 20 minutes,even with a 3 year olds help. Highly recommend this shower and the service from Screwfix. can't recommend the 3 year olds help though 😂, but he had fun and was the first person in the world to try the new shower.
Their website never lets me in. Server error etc. Etc. Rubbish. I end up going to B@Q
I have been to the new store in Carnforth a few times now. Every time its been a very good experience. This weekend they really went above and beyond to help me find the item that I needed. I'm not a tradesman just a bungling amateur DIY'er. They were really helpful and knowledgeable people. For anyone else in my position who has worried that you will look daft without "trade knowledge" at Screwfix, worry not! Sorry I didn't take the duty manager's name or the young lady who he was working with but my thanks and I do hope this gets passed on to the store. Great staff Screwfix! Look after them or I'll be poaching them for my company. ( in fact I might do anyway) Neil Robinson
Big thanks to Maddie (manager at Beverley branch). Very kind and helpful, will definitely be going back again, thank you 🙂
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Website
www.screwfix.co.uk22 total • Write a review
Ordered a fridge freezer last night Received an email to organise delivery. When I read this it stated It was kerbside delivery and it would basically be dumped on the pavement and this is the hilarious part? I was expected to help unload and dump it on the pavement! 🤡🤡🤡 Tried to contact the delivery company this morning but the contact number given can't be phoned from my mobile so went on live chat and said what my problem was? 16 minutes later I get asked what I needed help with so I told them again and after 37 minutes with no reply I received another message saying chat complete. Phoned Screwfix to be told to press 1 to transfer to WhatsApp as they were experiencing a high volume of calls. Shambolic service and now cancelling my order
Date of experience: February 3, 2025
US
Screwfix Newmarket, Suffolk. Staff member George went the extra mile and more for me today in identifying and locating replacements for my kitchen under cupboard lights which were now outdated. He researched online and found in the store’s stock, halogen replacements. He demonstrated patience, and a genuine wish to assist me in the most polite friendly manner. Thank you.
Date of experience: January 26, 2025
US
It seems screwfix are removing reviews they don't like! I left a negative review about a Dewalt drill they are still selling that has currently been discontinued. It was on there website for a while but having kept an eye on it I noticed it had suddenly dissapeared, why? DeWalt DCK2060D2T-SFGB 18V 2 x 2.0Ah Li-Ion XR Brushless Cordless Combi Drill and Impact Driver Twin Pack (210HF)
Date of experience: January 11, 2025
US
The problem with this company is that it simply will not deliver many things even if you live within a mile of the store and you are prepared to pay the delivery charge. No customer focus. No wonder amazon does so well. Items may cost more on amazon but at least you get them.
Date of experience: December 30, 2024
US
I am writing to express my profound disappointment with your services, particularly regarding your "next day delivery" promise and customer service response. Unfortunately, my experience has been nothing short of frustrating. Let me share my story with you: On December 15th, I purchased a product with the expectation of next day delivery. However, by December 20th, the item had still not arrived. I contacted your customer service team (after 5 days)that day, and while they were very apologetic and assured me the item would arrive the following day, nothing arrived. By December 22nd, I had neither received the product nor any updates from your side. It feels as though the delay and inconvenience caused to your customers are of no concern to your team. The lack of proactive communication and the inability to deliver on your promises have been incredibly disheartening. It is not only about the delay but also about the lack of accountability. Unfortunately, this experience has left me deeply dissatisfied with Screwfix’s delivery service and customer support.
Date of experience: December 22, 2024
visited the Hawkhill Branch and the staff were amazing I travel a lot and visit a lot of screwfix, By far the best shop
Date of experience: June 12, 2024
