Disappointment with Screwfix - Next Day Delivery and Customer Service
I am writing to express my profound disappointment with your services, particularly regarding your "next day delivery" promise and customer service response. Unfortunately, my experience has been nothing short of frustrating. Let me share my story with you: On December 15th, I purchased a product with the expectation of next day delivery. However, by December 20th, the item had still not arrived. I contacted your customer service team (after 5 days)that day, and while they were very apologetic and assured me the item would arrive the following day, nothing arrived. By December 22nd, I had neither received the product nor any updates from your side. It feels as though the delay and inconvenience caused to your customers are of no concern to your team. The lack of proactive communication and the inability to deliver on your promises have been incredibly disheartening. It is not only about the delay but also about the lack of accountability. Unfortunately, this experience has left me deeply dissatisfied with Screwfix’s delivery service and customer support.