Screwfix has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Shower died last night ,found a direct replacement on screw fix (Trinitron madid 2)was old one(new one Trinitron enrich) perfect replacement.fitted in 20 minutes,even with a 3 year olds help. Highly recommend this shower and the service from Screwfix. can't recommend the 3 year olds help though 😂, but he had fun and was the first person in the world to try the new shower.
Their website never lets me in. Server error etc. Etc. Rubbish. I end up going to B@Q
I have been to the new store in Carnforth a few times now. Every time its been a very good experience. This weekend they really went above and beyond to help me find the item that I needed. I'm not a tradesman just a bungling amateur DIY'er. They were really helpful and knowledgeable people. For anyone else in my position who has worried that you will look daft without "trade knowledge" at Screwfix, worry not! Sorry I didn't take the duty manager's name or the young lady who he was working with but my thanks and I do hope this gets passed on to the store. Great staff Screwfix! Look after them or I'll be poaching them for my company. ( in fact I might do anyway) Neil Robinson
Big thanks to Maddie (manager at Beverley branch). Very kind and helpful, will definitely be going back again, thank you 🙂
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www.screwfix.co.uk22 total • Write a review
Called in Wrexham screwfix today, had an idea what I needed but couldn't find in catalogue. It turned out they didn't have the exact item I needed but assistant 'Chris' did all he could to combine a couple of items which would have done the exact job. He was very patient and polite as are the other assistants. Sctewfix definitely won't let you down when it comes to customer service and prices.
Date of experience: May 14, 2025
US
On the whole I have been very happy with the service I've had from Screwfix....but come on guys, PARCELFORCE !!!!!! really !!!! if you keep using parcelfoce you are going to lose a whole lot of customers.... parcelforce delivery is soooo terrible. ie, they drive past the end of your road, then you get a text saying they attempted delivery !!!! I cancelled several things today to be at home. I recieved a 'delivery attempted' text....ironically, whilst I was on the doorstep talking to a guy from DPD who was delivering a different parcel. If you don't change your delivery service I will not order again.....Sorry, but judging by the comments on here I am not alone in my anger....as I said, not strictly Screwfixes fault , but they need to change courier for something at least halfway reliable
Date of experience: May 14, 2025
I had a failure of a Drayton Wiser hub identified by Drayton technical support. The product was purchased from Screwfix in late December 2023 and Drayton advised that it had a 18 month warranty period and to contact Screwfix. I did so and was advised that Screwfix only provide a 1 year warranty and would not exchange the faulty item. I checked with Toolstation and they provide the full 18 month warranty. Drayton were surprised and advised they would communicate with Screwfix to persuade them to match the warranty period. Drayton also provided a replacement hardware Wiser hub as a gesture of goodwill for which I am extremely grateful. I will not purchase any further products from Screwfix due to their unacceptable tactics regarding failure to match manufacturer’s Warranty.
Date of experience: May 13, 2025
US
I just want to say the team in the Dursley store We're absolutely fantastic in providing advice. I'm not sure if his name was Pete? Working Easter holiday wasn't initially supposed to be there apparently; but he in particular provided outstanding service on that day. Above and beyond. Thank you to everyone who works at that branch with all my silly diy projects. Big respect - "that-guy-on-the-bike"
Date of experience: April 30, 2025
Screwfix in the heart of Gerrard Cross is now my 'go to" supplier for all my maintenance supplies. They have everything in stock which I ever need and the staff are very friendly and knowledgable. The prices are very competitive even compared with on-line sites and parking is free.
Date of experience: April 18, 2025
It’s always a pleasure to shop at the Newark on Trent branch. The staff are always helpful, courteous and friendly. Everything you could wish for. Thank you very much.
Date of experience: April 5, 2025
US
Previously I have been very happy with Screwfix but now in dispute over parking at the Barnet branch. Currently being threatened with court action although I have already explained that I do not have a receipt so assume I would have visited to check whether an item was appropriate for my needs and clearly found it wasn't. I only go to this car park to visit Screwfix. No other reason to be there. So disappointed by Screwfix customer service who were really unhelpful. They just said if I didn't have a receipt from the day in question they couldn't help! Seems like I will no longer be a customer of this company.
Date of experience: March 21, 2025
US
Screwfix keep a solid record of their stock - saving wasted trips to the merchant. Deliveries have also been reliable and the product accurate. Not always the best value, but convenient and quick to do business with.
Date of experience: February 17, 2025
