Screwfix not providing the manufacturer’s warranty.
I had a failure of a Drayton Wiser hub identified by Drayton technical support. The product was purchased from Screwfix in late December 2023 and Drayton advised that it had a 18 month warranty period and to contact Screwfix. I did so and was advised that Screwfix only provide a 1 year warranty and would not exchange the faulty item. I checked with Toolstation and they provide the full 18 month warranty. Drayton were surprised and advised they would communicate with Screwfix to persuade them to match the warranty period. Drayton also provided a replacement hardware Wiser hub as a gesture of goodwill for which I am extremely grateful. I will not purchase any further products from Screwfix due to their unacceptable tactics regarding failure to match manufacturer’s Warranty.