Review summary

Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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MS
Well planned holiday with good trips

Well planned holiday with good trips. Excellent food and staff service

K
Best holiday

Great in every department. Will do it again. Amazingly good organised.

FK
A great holiday company.

All inclusive holiday very good. No hidden costs. The variety of tours was excellent and the quality too of a high standard. We have no hesitation in recommending Scenic.

We found the cruise disappointing and misleading

We found the cruise disappointing. The staff were all lovely, polite and helpful, the room was kept clean and tidy and it was well organized. The food was good. The guides were all excellent. However pictures in the brochure were misleading. We only "cruised" for one afternoon where we could see the scenery we mostly travelled at night. Our cabin was also above the engine room and the bed actually shook at night. We thought we were booking an up market luxury cruise but it honestly felt more like a holiday camp. The photo in the brochure shows a couple at a table with space all around being served by a waiter. We were all crammed into the dining area with so little space you could hardly walk between the tables.

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All reviews

407 total • Write a review

Showing 391 - 400 of 403 reviews
AH
4 out of 5 stars

Bordeaux June 4 -11 From the Captains down or up depending…

From the Captains down or up depending how you look the whole team could not have worked better or harder to make us feel at home... more pampered than home! The weather could have been kinder but nothing is perfect....9/10 Well done the Diamonds!!!

Date of experience: June 14, 2019

EE
4 out of 5 stars

The 20-27May Rhone River cruise was…

The 20-27May Rhone River cruise was very good. Food, drinks, staff and excursions were excellent. Chauffer service to the airport did not arrive and our trip almost became a non event. The cruise director was not very helpful with sorting out this problem with the head office and response from head office has been very poor. As for the rest of the staff on board, they certainly were beyond friendly and charming. The Captain all the way to the cleaning staff could not have been more pleasant and helpful during the cruise. Unfortunately the response about the chauffeur service has left a bad taste.

Date of experience: June 8, 2019

KT
5 out of 5 stars

We will remember this experience with joy but also sorrow it had to end.

When we first learnt of this cruise the idea of 68 locks was a bit daunting. Apparently, all the passengers felt this way too because we all gathered on the Sun Deck for the first. It is quite something to see a lock big enough, not just for our Space Ship but also accommodate a second similar sized vessel. After that, we all became quite blase about them and hardly noticed anymore. The same could not be said for the incredible scenery as we made our way through four waterways, including the Rhine, to reach the River Danube. Castles, gorges, farmland and towns still looking in many ways as they would have done five hundred years ago. The ability to choose which tour to take each day is great and to swap, most of the time, if another sounded better, was appreciated. Scenic enriched our experience with onboard entertainers of very high quality and the experiences of the add ons to destinations was equally high quality. Many were visits we would not have considered alone but felt were more than worth the time to experience. We also got to get to know some staff members on these tours as Scenic let off duty staff attend where numbers allow. So we met a cabin steward and one of the butlers in a social setting and got to know something about their backgrounds and cultures. Food and service onboard are also of high quality. It amazes everyone the unfailing smiles and words of welcome, not to mention their ability to know your name after only a day, each time you see someone. A tribute too to the staff you never see. Our laundry came back immaculately washed, pressed and folded or on hangers for example. We are already looking to book our next experience with Scenic.

Date of experience: June 5, 2019

DS
5 out of 5 stars

Excellent value for money

Excellent value for money, this was our second cruise the cruise ,the boat, the staff and the food was excellent no complaints at all. The service and attention by all the staff from captain down was unbelievable. Our trip was the Black sea explorer many excursions and trips one highlight in particular was a meal with a local family. We will be back for another great e patience.

Date of experience: June 1, 2019

MA
4 out of 5 stars

A "high end" company with high quality…

A week on the Rhone on the Scenic Sapphire. A "high end" company with high quality service and beautifully appointed ship. All the staff are most attentive, keen to serve and pleasant. It was marvellous not having to pay for a thing once the holiday began. We haven't been on a boozier cruise! Even the cabin mini bar is free and restocked to bursting every day! Our only disappointment is regarding the meals, which are less "special" than advertised. Being used to ocean cruising with a far greater range of food available we were presented with good, but not excellent meals. We would have preferred to enjoy more cruising during the day. The night cruising meant that out sleep was greatly disturbed by the noise of the engine. We were unaware when we booked our cabin that it backed onto the engines. It made for a less than peaceful sail. The excursions were led by locals who were passionate about their subject. We particularly enjoyed the concert in the Papal Palace in Avignon. It was a magical occasion. The "Sundowner" was a bit of a wasted trek up the hill to a castle. On the whole we enjoyed being spoiled for a week. Would have appreciated a lie in some mornings, as we were on holiday. Felt the food was good but not as special as expected. Thought the staff were brilliant. And it was faultlessly organised from the chauffeur driven limo to the airport to the same back home. A week of luxury!!

Date of experience: May 29, 2019

GH
5 out of 5 stars

This was our Anniversary trip

Scenic Amber - Gems of the Danube - 25-04-19 This was our 25th Anniversary trip, from the moment we boarded we knew we had made the right choice, the crew were magnificent. Everything in the brochure was delivered in spades, we cannot fault any aspect of our trip, we were waited on hand and foot, it was like a 5star hotel afloat. We also met some very nice people from the US Canada and Australia. A big thank you to JJ, Andy, Alex, Goran, Marina, Marisa and many others for a wonderful experience. By the way I promised the crew a 100% pay rise I hope that’s OK

Date of experience: May 4, 2019

SM
5 out of 5 stars

Sublime experience

Fabulous organisation, food, wines and entertainment. Staff were absolutely brilliant, nothing was too much trouble. We have already started researching our next cruise.

Date of experience: May 4, 2019

MP
5 out of 5 stars

Scenic service is the best!

After two cruises with Scenic, my wife and I are already planning a third cruise. Our cruises on the Danube were great and we really enjoyed exploring Transylvania after the second cruise. Every detail has been carefully thought out to make the holiday most memorable. The service is second to none and the staff, from cruise director to cabin attendants are helpful and enthusiastic to make your holiday a success.

Date of experience: April 24, 2019

S
5 out of 5 stars

The best cruise ever

Just back from 8 day Seine/Normandy river cruise. We have done many ocean cruises before but this was our first river cruise and, wow, it was amazing. From booking to disembarkation everything exceeded our expectations. Service was first class and 'no' just wasn't in the staff's vocabulary. We loved all the trips and there was plenty of time to do our own thing afterwards. We met some fabulous guests and had such fun. We won't be going on the big ocean cruises again and have booked another river cruise already - well done Scenic!

Date of experience: April 23, 2019

JD
5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, nothing whatsoever to complain about. Service and food exceptional, crew couldn't do enough for us. At first, price charged seemed a bit high, but you certainly get what you pay for and when we go river cruising again I, like a lot of passengers we met, will only use Scenic.

Date of experience: April 12, 2019

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