Review summary

Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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am
Very good river cruising

This was our second trip with Scenic. the first time was Black sea to Budapest. This trip was the next stage from Budapest to Regensburg. The boat was very comfortable. May be the best on the river. Staff excellent and food very good considering how limited the space is to work in. Excursions are also good with a very memorable concert at the Arsenal in Vienna. But the boat felt too crowded and there was too much pressure on shared spaces. Also we could not complete the last leg because river was too low. The contingency planning for this was inadequate for something that must happen quite often if we were affected in June. Also though no fault of Scenic this stretch of the Danube felt very crowded and some visitor sites on the way were overwhelmed with river cruisers.

A
Just returned from 11 day Rhone river…

Just returned from 11 day Rhone river cruise. First the positives - superb crew with amazing attention to detail. Second the negatives - the frequent double docking where your balcony cabin view is looking into another ships cabins is not what you expect for a 'luxury' cruise. The 'penny pinching' when bath robes are removed from cabins on Day 10 is silly and annoying. Day 11 was a bit of a joke. Had to vacate cabins latest 08.30hrs, but breakfast only served until 08.30hrs was especially thoughtless. Would we book again? Not sure, as the negative aspects tended to spoilt what could have been excellent cruise. Value for money - not in my opinion.

MS
Well planned holiday with good trips

Well planned holiday with good trips. Excellent food and staff service

K
Best holiday

Great in every department. Will do it again. Amazingly good organised.

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All reviews

409 total • Write a review

Showing 251 - 260 of 405 reviews
MA
5 out of 5 stars

Danube cruise

Great experience,put two cruises on the Danube back to back so about 15 days altogether.O.K there were problems with low water levels but Scenic were quick to return compensation without any prompting.So private car to and from airport,good food,good company,plenty to drink,lots of laughter,what’s not to like.We will be going again,France next time.

Date of experience: September 5, 2024

a
5 out of 5 stars

5 star service

Excellent service on board from all the staff. We were particularly impressed that we received a very generous refund, without making a claim, when we lost a day owing to the airline cancelling our flight. We have recommended Scenic to several of our friends

Date of experience: September 5, 2024

F
5 out of 5 stars

Everything about the experience was…perfect

Everything about the experience was perfect as usual Friendly staff, comfortable accommodation, attention to detail,tours, menus, quality of catering and entertainment can’t fault it

Date of experience: September 5, 2024

MB
1 out of 5 stars

A TOTAL DISASTER

We choose a scenic river cruise for our 50th wedding anniversary ( 1st Sept 2023) following positive recommendations from Panache cruises, our agents, who were complimentary about Scenic. What a total disaster, of a cruise, Bordeaux to Bordeaux. We spent 3 days of our 7 day cruise moored in Bordeaux looking at the side of a warehouse and at certain times looking at sewage discharge from a drain. The senior management on our ship spoiled our anniversary day by basically forgetting despite several reminders from other cruise participants. Too little to late. Tours were on the whole poor except for the ones to vineyards. We complained on our return about the management and cruise quality, only to be offered a miserly £250.00 off our next Scenic cruise. Would we !!! never again . On the only positive note the staff were good especially the head chef who prepared special deserts as I am diabetic. I would mention this is an honest and fair critique of our Scenic cruise. I would also have awarded zero stars if the system would have allowed me to do so.

Date of experience: September 5, 2024

FA
5 out of 5 stars

Always a fantastic holiday

Always a fantastic holiday. Great staff who work hard to give us a good time.

Date of experience: September 5, 2024

CB
5 out of 5 stars

Great ship

Great ship, excellent staff, fantastic destination. Everybody is so friendly. The connoisseur corner is a wonderful place to sit, relax have a cigar and brandy.

Date of experience: September 5, 2024

MH
5 out of 5 stars

Howard’s Antarctica trip

Service and the food were all exceptional. The guides were so knowledgeable and a pleasure to meet and learn from. The suite had everything we needed.

Date of experience: September 5, 2024

AC
5 out of 5 stars

Scenic excellence

From making the booking to leaving the ship after the cruise everything was excellent. Every member of staff goes out of their way to make your holiday special. Great company.

Date of experience: September 5, 2024

MP
4 out of 5 stars

Ultra luxury this was not.

Ultra luxury this was not.Also tried to give us German champagne.Still charging high prices but really cutting costs

Date of experience: September 5, 2024

P
5 out of 5 stars

Five star treatment always.

Five star treatment always.

Date of experience: September 5, 2024

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