Well planned holiday with good trips
Well planned holiday with good trips. Excellent food and staff service
4.1
Great
407 reviews
5-star
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1-star
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Review summary
Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Best holiday
Great in every department. Will do it again. Amazingly good organised.
A great holiday company.
All inclusive holiday very good. No hidden costs. The variety of tours was excellent and the quality too of a high standard. We have no hesitation in recommending Scenic.
We found the cruise disappointing and misleading
We found the cruise disappointing. The staff were all lovely, polite and helpful, the room was kept clean and tidy and it was well organized. The food was good. The guides were all excellent. However pictures in the brochure were misleading. We only "cruised" for one afternoon where we could see the scenery we mostly travelled at night. Our cabin was also above the engine room and the bed actually shook at night. We thought we were booking an up market luxury cruise but it honestly felt more like a holiday camp. The photo in the brochure shows a couple at a table with space all around being served by a waiter. We were all crammed into the dining area with so little space you could hardly walk between the tables.
Company details
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Contact info
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Website
www.scenic.co.uk
All reviews
407 total • Write a review
Showing 221 - 230 of 403 reviews
R
Reta
US
Wine Tourism in Bordeaux Cruise
The Scenic app for phones is an excellent resource indispensable to us! In addition, the excursion selections and tour guides are second to none and I haven't even mentioned the excellent food and wine selections yet. We look forward to our third Scenic adventure!
Date of experience: September 7, 2024
MM
Chose cabin carfully
Very good food and drink and service but not a good cabin
Date of experience: September 6, 2024
P
Peter
US
Not the quality expected of this Cruise Line.
Our cruise to Greenland was supposed to include Pond Inlet in Canada. This was cancelled by Scenic with no real reason. Apparently Canadian Port / Cruise authorities were reducing the number of vessels in the area. Despite this a second Scenic vessel together to a number of other vessels were cruising the area. I assume, as the vessel was only one third occupied this was a cost saving measure with no offer of compensation offered to guests. Scenic promote themselves as the highest quality vessels in the industry. I cannot agree with this. We spent days cruising past beautiful scenery / icebergs. Unfortunately at the owners insistence the blinds in the large lounge are always closed, for the ambiance but not considering the views that we were all missing. Views from the Observation Lounge are restricted by outside railings which interferes with the views. Food in the buffet breakfast/ lunch although extensive was usually luke warm at best. There is some quality provisions as you would expect, entertainment was limited but excellent, cabins very nice but style over substance ( no sink plug option in bathroom sinks! Therefore continuing running water for washing/ shaving. Lectures and staff excellent.
Date of experience: September 6, 2024
MS
It was fantastic from the collection at…
It was fantastic from the collection at our front door, the flight, cabin, food and especially the service from start to our return home. The tours were outstanding with knowledgeable guides, the special trip out was very memorable. Well done to scenic, you deserve your 5 star rating if not higher.
Date of experience: September 6, 2024
MJ
Eighth Scenic Cruise
Excursions very good and well organised. Restaurant staff either overworked or undertrained, consequently service not up to standard expected. Luxury used to be key but standards have fallen recently, eg, poor quality toiletries bolted to wall in difficult positions and cheap and nasty slippers.
Date of experience: September 6, 2024
TC
Fabulous service
Fabulous service, lovely food, excellent staff, wonderful venues.
Date of experience: September 6, 2024
BS
Excellent in every respect
Excellent in every respect! Staff, food, excursions, accommodation, Scenic Eclipse, a credit to ALL those involved! We will return!
Date of experience: September 5, 2024
CC
I have already filled in a full review…
I have already filled in a full review of our latest cruise before we left the ship. I really don’t want to do another!
Date of experience: September 5, 2024
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